Old Navy reviews

3.7

62% would recommend to a friend

(14,661 total reviews)
avatar

Horacio “Haio” Barbeito

72% approve of CEO

52% positive business outlook

Old Navy has an employee rating of 3.7 out of 5 stars, based on 14,661 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Old Navy employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

15K reviews
2.0
Dec 17, 2010
Recommend
CEO approval
Business Outlook

Pros

Salary and benefits really good. Co-workers and staff great. Customer is a strong focus. 4 weeks of vacation.

Cons

Work between 50 and 60 hours a week with 1 day off. DM is under qualified and condescending. Never a praise, regular threats of being written up even terminated. Borderline abusive. Mandatory to work thanksgiving and next year Xmas eve and possibly Xmas. If you become a p1 store you are told you cannot take any days off for 6 months. You are responsible for everything that could and does go wrong including your customers, staff and even inclimate weather. Most peers and leaders are unhappy and currently seeking employment elsewhere. Customer surveys are unrealistic and include topics such as product development, shortage of staff and defective product to name a few. Bonuses are based on this which is unfair. Be prepared to receive phone calls or texts from your DM and managers on your day off or late at night. Only 6 hours of office time a week is permitted for avg 25 needed. Severly understaffed. You will never have enough employees to adaquately do your job or staff your store. Company will not budge on this. If you are not hired in as a DM, you will most definately not be promoted. Many DMs have never worked as ON store managers and do not truly understand restraints or have realistic expectations. You will not be supported. You will be told to fix it and given a deadline. Your hands are tied in letting go of emloyees or managers that are underperforming. You are told to coach them into better employees. Their poor performance is viewed as your fault not theirs. Be prepared to be reported to hr/ corporate for things that you did not do. You will not be supported just investigated. I do not believe that top officers are aware of the extent of abuse and mistreatment by DMs. Be prepared to get a daily email to you and your peers containing a 911, threat, unrealistic or unnecessary task, another deadline due by end of day, even on your day off. No work/life balance. Most SMs and DMs are single or divorced with parttime parenting responsibilities.

1.0
Aug 27, 2009
Recommend
CEO approval
Business Outlook

Pros

Good discount at Gap and Banana Republic (50 percent). Equal level employees are usually fun to work with. Usually located in a mall so you can get some decent food on break.

Cons

Managers do not care about their PART-TIME employees schedules outside of work. Management will schedule you to work during college classes, even though you adjusted your availability. Most of the time your availability adjustment will be denied by management because it doesn't match with their schedules. Thought you did a great job cleaning up your area? Think again. Management will find any excuse necessary to belittle your efforts and make you feel like you are single-handedly destroying the store. A huge downside of working at Old Navy is the constant pressure of signing people up for ONC's (Credit Cards). Most customers who shop at Old Navy come in two to three times a week and already have a card. Unless it is a holiday you will be hard-pressed to find somone willing to save 10 percent on their purchase (usually around 10 dollars) by signing up for an Old Navy card with a 28% interest rate. Another awesome thing Old Navy does is over/under schedule you. When you have responsibilities outside of work it seems like management enjoys giving you as many hours as possible, and when the summer rolls around hours are scarce to non-existent. The fun just keeps coming; unless you have worked for the company for more than 5 years don't expect to get any preferrential treatment. Management loves to pick favorites and guess what happens when you don't get picked; you become alienated. Managers will put you at the absolute last register, with no one near you and go-backs upon go-backs to process. There is so much more that I can tell you but It really is not even worth it...My advice: When they call you for an interview don't even respond, being broke is honestly more enjoyable than being treated like garbage on an everyday basis.

2.0
Mar 10, 2009
Recommend
CEO approval
Business Outlook

Pros

The employee discounts, we get lots of them and they are good compared to other department stores. We get 50% off at Banana Republic and Gap and 25% off Old Navy.

Cons

Very poor management, plus raises are only given annually and they are very little. They start you off at a rate a little higher then most other companies but then they do not give you very much of a raise. There are people who have been there for years and they make nothing at all. Plus they are the people who run the store, they are always on the floor or the cash register helping customers while the people who get paid a lot are in the office setting on their rear-ends.

Viewing 31 - 33 of 14,661 Reviews

Glassdoor has 15,387 Old Navy reviews submitted anonymously by Old Navy employees. Read employee reviews and ratings on Glassdoor to decide if Old Navy is right for you.