Does Novotel Hotels pay their employees well?

According to anonymously submitted Glassdoor reviews, Novotel Hotels employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Novotel Hotels. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Novotel Hotels?

56% of Novotel Hotels employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Novotel Hotels 3.1 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Novotel Hotels?

Receptionist (39) , Front Desk Receptionist (32) , Recepcionista (22) , Guest Service Agent (16) , Housekeeper (16) , Intern (14) , Food and Beverage Attendant (13) , Réceptionniste (13) , Food and Beverage Assistant (12) , Assistant Manager (10) , Chef (10) , Night Auditor (10) , Garçom (9) , Reservations Agent (9) , Supervisor (9)

What are the pros of working at Novotel Hotels according to real employee reviews?

"Team was great." ((in 31 reviews)); "Friendly staff at the hotel." ((in 23 reviews)); "discounts at Accor hotels/free parking/free food Met some great people along the way who were easy to socialise with outside of work as well" ((in 23 reviews)); "good pay & some good work mates" ((in 18 reviews)); "international brand,salary hikes,additional benefits,good support" ((in 15 reviews))

What are the cons of working at Novotel Hotels according to real employee reviews?

"Poor Management and not appreciative" ((in 43 reviews)); "Low salary and not keen to internal move the staff." ((in 37 reviews)); "long hours on some shifts" ((in 21 reviews)); "Manager can be rude." ((in 16 reviews)); "Need to look after the Employee policies and Pay scale No work life balance" ((in 11 reviews))

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Novotel Hotels

Part of Accor

Novotel Hotels reviews

3.6

56% would recommend to a friend

(604 total reviews)

52% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.5

Culture & values

3.3

Compensation and benefits

3.3

Career opportunities

3.2

Senior management

3.1

Work/Life balance

Novotel Hotels has an employee rating of 3.6 out of 5 stars, based on 604 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Novotel Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

604 reviews

4.0

Oct 28, 2025

Great place to Work

F & b attendant

Recommend

CEO approval

Business Outlook

Pros

Such a great place to gain experience within the hospitality industry. you get to deal wit such a variety of people, all with the support of the hotel.

Cons

not a lot of downsides.

Novotel Hotels Response

7mo

Thank you for this positive review! It is important for us that our Heartists feel valued and recognized in their journey. We strive to create an environment that enables Heartists to be all they are, where they can learn and enjoy what they do. We hope that being a Heartist will always mean something to you and we wish you all the best in your future endeavors. Thank you for taking the time to share! Kind regards, Accor People & Culture

4.0

Oct 10, 2025

Amazing

Front office

Recommend

CEO approval

Business Outlook

Pros

Bonuses, Free Food, Brakes, Good Education

Cons

Low Salary, A lot of work

Novotel Hotels Response

7mo

Thank you for taking the time to write your feedback and share your experience. Your comments are heard and will be acted upon to enhance our collective experience in the Heartist community. Best regards, Accor People & Culture

1.0

Oct 10, 2025

Toxic environment driven by nepotism

Front office manager

Recommend

CEO approval

Business Outlook

Pros

Decent staff discounts on accommodation and meals

Cons

Working at Novotel Darling Harbour was the worst experience of my career. The environment is extremely toxic, with management showing clear favoritism and nepotism. Hard work and professionalism go unnoticed, while promotions and opportunities are handed to friends or relatives. There’s no genuine support for staff, and morale is consistently low. I would strongly advise against working here unless major changes are made in leadership and culture

Novotel Hotels Response

7mo

Thank you for your review, we are very sorry to hear about the difficulties you had, this is not the experience we want to offer our Heartists. Please know that your feedback is heard and it will help us enhance the Heartist experience. If you wish to discuss further or provide any additional feedback, please feel free to contact your former HR representatives. Kind regards, Accor Talent & Culture

Viewing 19 - 21 of 604 Reviews

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Jobs at Novotel Hotels

Digital Marketing Executive / Chuyên Viên Tiếp Thị