Does Novotel Hotels pay their employees well?

According to anonymously submitted Glassdoor reviews, Novotel Hotels employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Novotel Hotels. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Novotel Hotels?

56% of Novotel Hotels employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Novotel Hotels 3.1 out of 5 for work life balance, 3.5 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Novotel Hotels?

Receptionist (39) , Front Desk Receptionist (32) , Recepcionista (22) , Guest Service Agent (16) , Housekeeper (16) , Intern (14) , Food and Beverage Attendant (13) , Réceptionniste (13) , Food and Beverage Assistant (12) , Assistant Manager (10) , Chef (10) , Night Auditor (10) , Garçom (9) , Reservations Agent (9) , Supervisor (9)

What are the pros of working at Novotel Hotels according to real employee reviews?

"Team was great." ((in 31 reviews)); "Friendly staff at the hotel." ((in 23 reviews)); "discounts at Accor hotels/free parking/free food Met some great people along the way who were easy to socialise with outside of work as well" ((in 23 reviews)); "good pay & some good work mates" ((in 18 reviews)); "international brand,salary hikes,additional benefits,good support" ((in 15 reviews))

What are the cons of working at Novotel Hotels according to real employee reviews?

"Poor Management and not appreciative" ((in 43 reviews)); "Low salary and not keen to internal move the staff." ((in 37 reviews)); "long hours on some shifts" ((in 21 reviews)); "Manager can be rude." ((in 16 reviews)); "Need to look after the Employee policies and Pay scale No work life balance" ((in 11 reviews))

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Novotel Hotels

Part of Accor

Novotel Hotels reviews

Compare reviews

3.6

56% would recommend to a friend

(604 total reviews)

52% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.5

Culture & values

3.3

Compensation and benefits

3.3

Career opportunities

3.2

Senior management

3.1

Work/Life balance

Novotel Hotels has an employee rating of 3.6 out of 5 stars, based on 604 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Novotel Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hoteles y complejos turísticos industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

604 reviews

1.0

Dec 16, 2025

Toxic workplace, unstable rota, unprofessional behaviour and bullying at work

Front office team member

Recommend

CEO approval

Business Outlook

Pros

I can't find pros, i had to resign due to some severe issues at work

Cons

Teamwork non existing, blaming each other for mistakes instead of motivating each other, bullying at work, unstable rota pattern, and so much more

Novotel Hotels Response

5mo

Thank you for your review. We’re very sorry to hear about the difficulties you experienced and that the work environment led you to resign. This is not the experience we want to offer our Heartists. Please know that your feedback is heard and will help us enhance the Heartist experience. If you wish to discuss this further or share additional details, we encourage you to contact your former HR representative. Kind regards, Accor People & Culture

3.0

Nov 26, 2025

Enjoyed Employemnt

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Engaging team, I feel comfortable to share my feelings and thoughts. Was a positive work environment

Cons

Weren’t a lot of benefits outside of main Accor benefits

Novotel Hotels Response

5mo

Thank you for taking the time to write your feedback and share your experience. Your comments are heard and will be acted upon to enhance our collective experience in the Heartist community. Best regards, Accor People & Culture

4.0

Oct 28, 2025

Good job

Marketing coordinator

Recommend

CEO approval

Business Outlook

Pros

Great work experience, lots of variety

Cons

Regular cons of working in a hotel, transient

Novotel Hotels Response

7mo

Thank you for this positive review! It is important for us that our Heartists feel valued and recognized in their journey. We strive to create an environment that enables Heartists to be all they are, where they can learn and enjoy what they do. We hope that being a Heartist will always mean something to you and we wish you all the best in your future endeavors. Thank you for taking the time to share! Kind regards, Accor People & Culture

Viewing 16 - 18 of 604 Reviews

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