NiCE reviews

3.9

78% would recommend to a friend

(3,046 total reviews)
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Scott Russell

84% approve of CEO

75% positive business outlook

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,046 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews
2.0
Mar 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Strong reputation in the CX software industry,

Cons

The work environment is highly demanding, with unrealistic expectations. Salaries and compensation plans fall below industry standards. Management often engages in practices that push ethical and legal boundaries, while HR functions more as an enforcer for leadership rather than an advocate for employees. This makes it difficult to raise concerns without fear of retaliation. The combination of inadequate pay, toxic leadership, and questionable business practices creates a workplace that makes it a miserable place to work.

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NiCE Response
1y
Thank you for sharing your thoughts. NICE offers an exceptional work culture rooted in respect and teamwork, as reflected in our employee surveys. The surveys also highlight great satisfaction with the leadership team and clarity regarding roles and the company’s plans. Moreover, the “pay for performance” culture ensures that strong performers are duly compensated. Wishing you continued success at NICE.
1.0
Jan 9, 2025

Downhill

Recommend
CEO approval
Business Outlook

Pros

Was great years ago not much now

Cons

They took a great culture and shot it in the foot. Hiring anyone off the street now.

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NiCE Response
1y
NICE has a fantastic employee culture with many different initiatives held throughout the year to celebrate various holidays, milestones and events. From Valentine’s Day and Halloween, through to Pride events and International Women’s Day, the broad range of events means that there is something for everyone!
2.0
Jul 17, 2024
Recommend
CEO approval
Business Outlook

Pros

Technically very strong and always try to implement and use latest technologies while doing the product development. Salary is good.

Cons

1. Lack of Transparency in Ratings: Performance ratings are often given without clear, transparent criteria, leaving employees uncertain about how their work is evaluated. 2. Efforts Not Recognized: The significant efforts and contributions made by employees in projects are frequently overlooked, leading to a lack of recognition and appreciation. 3. Biased Management: Management practices favoritism, resulting in biased decisions and unfair treatment of employees. 4. Incomplete Evaluation: Performance ratings often fail to consider all aspects of an employee's contribution, focusing only on select criteria and ignoring the broader impact of their work. 5. Unresponsive HR: The Human Resources department is not supportive or responsive when employees seek help or raise concerns, leaving them without necessary assistance. 6. Predetermined Decisions: Management often has preconceived notions about certain employees, acting indifferent or "deaf" to their concerns and contributions, especially when deciding on terminations.

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NiCE Response
1y
We, at NICE, have multiple processes in place to review our employees' performance and reward them accordingly. We wish you great success in whichever career direction you choose!
Viewing 226 - 228 of 3,046 Reviews

Glassdoor has 3,214 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.