- Sr. management is not at all transparent with support and services staff. Most of the time, the first you hear about a change in policy is the day the policy is set to change. Otherwise the only way support and services staff are aware of what is happening within the company is through gossip. On those rare occasions staff are briefed on policy changes, changes discussed are rarely implemented. Those that are, tend to be far different from what was reviewed.
- Serious disconnect between implementation and support teams at all levels. It seems the only goal of an implementation project is to close it on paper as fast as possible.
- Entirely sales focused. The words, "Revenu impacting", are all too common. In many cases undue time and resources are spent on low priority issues, while much larger fires burn unattended as a result.
- Customers run the show. Everyone is a customer advocate. This leaves no one to advocate for the engineers that support the systems.
- Zero work/life balance.
