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      NiCE

      Engaged Employer

      NiCE reviews

      Potential Lawsuits Loom Over Toxic Culture and Unethical Practices - Account Executive NiCE Employee Review

      2.0
      Mar 26, 2025
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong reputation in the CX software industry,

      Cons

      The work environment is highly demanding, with unrealistic expectations. Salaries and compensation plans fall below industry standards. Management often engages in practices that push ethical and legal boundaries, while HR functions more as an enforcer for leadership rather than an advocate for employees. This makes it difficult to raise concerns without fear of retaliation. The combination of inadequate pay, toxic leadership, and questionable business practices creates a workplace that makes it a miserable place to work.

      avatar
      NiCE Response
      1y
      Thank you for sharing your thoughts. NICE offers an exceptional work culture rooted in respect and teamwork, as reflected in our employee surveys. The surveys also highlight great satisfaction with the leadership team and clarity regarding roles and the company’s plans. Moreover, the “pay for performance” culture ensures that strong performers are duly compensated. Wishing you continued success at NICE.

      Explore other reviews about NiCE

      5.0
      May 29, 2026
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company, Good tech stack, and engaging team

      Cons

      Pay scale, benefits are weaker compared to other companies of this size

      avatar
      NiCE Response
      1w
      Thanks for your review! At NiCE, we’re committed to investing in our people by fostering a positive culture and providing excellent benefits. Our compensation and bonus structure remains above industry benchmarks, and we have continued to offer both even during broader global challenges. Wishing you continued success in your career journey with us!
      4.0
      Feb 25, 2026
      Sales development manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      With the new CEO Scott Russel, it seems he is taking on the pay compression that everyone is feeling and trying to make changes. It takes a long time though. They are promising that changes will be coming in March 2026. The worklife balance is great, working in a hybrid work at home/in office environment is great.

      Cons

      The pay is still lower for the industry standard. In the SDR side bizops makes a laudry list for the SDR's to not get paid on opportunities. They give 3 months for the AE's to change something up in salesforce on the opportunity and if they do, it often stops the SDR's from getting paid. They also jump over dollars to save pennies with their Top Parent Account rule and if any account get an opportunity on it and its owned by a large top parent account, the SDR cannot talk to any of the other companies under the Top Parent Account for 90 days. Sure it stops the SDR from fraud, but it also stops SDR's from selling. NiCE loses out on so much more money trying to stop the SDR's from scamming the system rather than just saying if you make an opp on an Account you can't have any other opps on that one account for 90 days, not all the accounts under the top parent account. It makes absolutely no sense.

      avatar
      NiCE Response
      3mo
      Thank you for your review. At NiCE, we pride ourselves on our market leading products, which enable our salespeople to easily engage customers – both new and existing – and sell! We are also proud of our sales support setup, which provides extensive sales enablement training and guidance to our team members, helping them to succeed, and ensuring that many of our salespeople are extremely well compensated. Recent updates to our performance and rewards framework further strengthen professional development and total rewards, including equity for the top 20% of employees globally. Wishing you continued success in your career journey with NiCE!
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