NiCE reviews

3.9

78% would recommend to a friend

(3,045 total reviews)
avatar

Scott Russell

84% approve of CEO

75% positive business outlook

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,045 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews
3.0
Jan 18, 2022

Ok

Recommend
CEO approval
Business Outlook

Pros

I work with a great hard-working team

Cons

Our team is overloaded with work, and they refuse to replace anyone when people leave. The pay is very low for the type and amount of work.

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NiCE Response
4y
Thanks for your feedback. Our employee surveys consistently show that there is great satisfaction with teamwork across the organization as well as with the leadership of our managers. We encourage you to reach out to your HR business partner to discuss your specific concerns.
3.0
Oct 13, 2021
Recommend
CEO approval
Business Outlook

Pros

Some of the people Compensation PTO Benefits Not being micromanaged Pricing Desk, Marketing and Connectivity teams are pretty great

Cons

Poor platform stability All males in C-level positions (ladies, you won't make it far .. don't believe me? Ask to see an org chart) No growth or career advancement Numerous departments are struggling big time - Order Management (takes FOREVER to get a deal and paperwork processed), Professional Services (they are drowning), Support - our support is AWFUL, the TAM organization (a lot of new TAMS and one of the leaders would show up consistently on calls unprepared and added no value), Solutions Architects are lackluster at best - they turn in crappy, templated SOWs and constantly under scope projects Constant customer and partner escalations and little support from the C-level to address Crappy support for customers Internal culture clashing Lackluster performance by the BDRs The NICE reps are aggressive, product/price/demo focused and are not partner friendly Internal fighting and people not prepared for calls Attrition Lack of resources Travel has all but gone away now that NICE sees how much $ they have saved You need a PhD to understand the comp plan - VERY confusing

1.0
Aug 17, 2021

Good products

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good, innovative products heading down the right roadmap.

Cons

Do not value employees worth.

Viewing 205 - 207 of 3,045 Reviews

Glassdoor has 3,213 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.