NiCE reviews

3.9

78% would recommend to a friend

(3,046 total reviews)
avatar

Scott Russell

84% approve of CEO

75% positive business outlook

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,046 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews
2.0
Aug 24, 2016
Recommend
CEO approval
Business Outlook

Pros

Some interesting products to work with and a wide client base, get exposure to lots of different industries Some great people to work with

Cons

Way too much focus on getting projects closed to show earnings each quarter. Don't care about keeping customers happy. Poor pay and no career path, best staff leave and move on. Very poor work life balance in services. Company is changing and focus is on saving money, lots of staff have been put on notice as they are off shoring jobs for short term gain

4.0
Jul 21, 2016

Good Company, Becoming Great

Recommend
CEO approval
Business Outlook

Pros

Solid growth, balance sheet, and aggressive acquisition strategy. Market leader, taking share in core solutions from competitors. Beating your competitors is fun. Strong Sales and a pay for performance culture, including a number of spiffs and bonuses outside of Comp Plan (ex. double commission for competitor replacement, new customer bonus, company wide thank you bonus, RSU's for top performers, etc, etc). Solid investments in President's Clubs, Sales Kickoff's, Customer Conferences, Training. Entrepreneurial spirit and flexibility in putting together client offerings. Great environment for inventive Enterprise Sales professionals. Passionate and aggressive CEO who's committed to making NICE great. You believe that when you speak with him. Our success as a company is personal for him, and that's a great thing to be a part of.

Cons

Over processed in certain areas, very hierarchical decision making process. Certain Legacy solutions are heavy to install, need investment and refresh for modern customer environments. Lack of 3rd party implementation and services partners make it difficult and/or expensive to properly service mid-level account sets.

2.0
Jul 15, 2016
Recommend
CEO approval
Business Outlook

Pros

The work is interesting and challenging, as are the clients' industries. As a consultant, you get the opportunity to travel a bit.

Cons

The company doesn't care in any way about its employees. Sometimes, it feels like it doesn't care about its clients either. Salaries are barely competitive, only few people are given real career opportunities so, in general, there's no effort deployed to retain the talented workers on the long term.

Viewing 178 - 180 of 3,046 Reviews

Glassdoor has 3,214 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.