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      NiCE

      Engaged Employer

      NiCE reviews

      3.9

      78% would recommend to a friend

      (3,046 total reviews)
      avatar

      Scott Russell

      84% approve of CEO

      75% positive business outlook

      Ratings by demographic groups

      NiCE has an employee rating of 3.9 out of 5 stars, based on 3,046 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      3K reviews
      2.0
      Jan 8, 2025

      Ask to review comp plan before joining

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great solutions, great training. If you work for the right leadership and have the right accounts, you can be successful and make a lot of money. A true enterprise selling role, that I gained immense learning from in my time here.

      Cons

      High turnover - most don't last 2 years. 20-30% of individuals hit quota. Salesforce data is manually entered by other AE's, so territories are built blindly. The comp plan is extremely complicated, it takes a 20 slide PowerPoint for leadership to explain how on 1 slide they will comp you on a deal, and 19 slides of ways you won't get comp'd on a deal. You won't find out until weeks after closing a deal if you get full credit for a deal, which is stressful if you're close to end of year. Don't bother working existing accounts, you want only net new logos to have a chance at hitting the incentives that will get you to your quota. Dig deeper into customer references for AI products; there will be plenty of references for CCaaS but there are many clients who have recently agreed to publish a win story but are having difficulties deploying today.

      avatar
      NiCE Response
      1y
      At NICE, we pride ourselves on our market leading products, which enable our salespeople to easily engage customers – both new and existing – and sell! We are also proud of our sales support setup, which provides extensive sales enablement training and guidance to our team members, helping them to succeed, and ensuring that many of our salespeople are extremely well compensated as you mentioned.
      2.0
      Feb 15, 2024

      It used to be the best place to work. Not anymore.

      Specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Exposure to multiple tasks. Exposure to Innovation.

      Cons

      The current management is having the absolute "service base" culture. Even they have started comparing salary structure with the Infosys and Wipro. Earlier management was so dependable that if you trust them and give them time, they would never let you down. Not the whole culture is screwed. I had a manager who was fighting with me on a scrum call and trying to push me to accept that the "primary key is not unique". When I used to discuss time and space complexity, he used to ask me why are you helping others with the interview questions. Now a days favoritism is at its peak. If you have a long tongue you will get all the opportunities/promotion/hike. If you have morals and self respect, you will be discriminated.

      avatar
      NiCE Response
      2y
      Our employee surveys consistently show that there is great satisfaction with the leadership of our managers. We wish you great success in whichever career direction you choose!
      1.0
      Aug 25, 2023

      Would Not Reccomend

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      $ used to be great.

      Cons

      Fear driven culture, lost leadership

      avatar
      NiCE Response
      2y
      Our surveys consistently show a high level of satisfaction amongst our employees with regards to our work culture & atmosphere, and strong trust in the vision and strategy of our leadership. Please speak to your manager or HR business partner to discuss any specific issues that you have.
      Viewing 148 - 150 of 3,046 Reviews
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      ReviewsNiCE reviews

      Glassdoor has 3,214 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.