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      NiCE

      Engaged Employer

      NiCE reviews

      3.9

      78% would recommend to a friend

      (3,045 total reviews)
      avatar

      Scott Russell

      84% approve of CEO

      75% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Culture & values

      3.9

      Work/Life balance

      3.8

      Career opportunities

      3.6

      Senior management

      3.6

      Compensation and benefits

      NiCE has an employee rating of 3.9 out of 5 stars, based on 3,045 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      2.0
      Jan 4, 2023

      Change isn't always a good thing.

      Sr systems engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible work schedule and can work from home. Nice, newer building.

      Cons

      The culture has declined significantly. Management habitually addresses only the hottest fires and loudest ringing bells. Middle and upper management often neglect ladership qualities and growth principles within themselves, stunting the growth of those around them. Concerns regarding process and work loads are rarely addressed sufficiently causing strife within various teams. These problems then escalate, impacting workflow and other teams even further.

      avatar
      NiCE Response
      3y
      Thank you for your feedback. We believe that growing together at Nice CXone is essential for our success. Growth requires feedback, positive or negative. We are grateful that you shared your review with us. Our culture is very important to us and is a top priority. We believe if we can have a productive, fun culture; our employees can thrive in their careers at CXone. We strive to listen to all forms of feedback, and we truly appreciate your input in this GlassDoor review.
      1.0
      Oct 6, 2022

      Raises are rare and small

      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Few to mention these days

      Cons

      Skipped raise because Covid. Skipped raise because we might be going into recession. Not giving raises to employees who have been around for years but brining in people that need trained at a higher rate. Example I make $55k new hires making $65k this is over the company not just my position.

      avatar
      NiCE Response
      3y
      Thank you for your review. It would be great to hear more about your positive or negative experiences. I would love to discuss your concerns further, please reach out to me at mike.stuy@nice.com . At NICE CXone, we work hard to maintain a respectful, productive work environment, and we take everyone’s concerns seriously. Thank you again for your review.
      1.0
      Jan 20, 2022

      Too many issues

      Customer facing role
      Recommend
      CEO approval
      Business Outlook

      Pros

      A few very competent coworkers.

      Cons

      Unfortunately, there are lots of cons. Culture is based on favoritism, especially if you're Israeli. There is no diversity. My team is overworked and burning out, work life balance is hard to obtain as many C level executives are workaholic lunatics and if you don't answer an email pronto they get upset, even during the weekend. The pressure is insane with some people working 12, 16 weekends back to back. I'm looking for a new opportunity - the job market is not bad at all - and gave up on Nice. I'm just sorry for my team. I hope to give my notice in a few days.

      avatar
      NiCE Response
      4y
      Thanks for your feedback. Our employee surveys consistently show great employee satisfaction with the leadership and managers across the organization. We encourage you to reach out to your HR Business Partner to discuss your concerns.
      Viewing 124 - 126 of 3,045 Reviews
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      ReviewsNiCE reviews

      Glassdoor has 3,213 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.