NiCE reviews

3.9

78% would recommend to a friend

(3,045 total reviews)
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Scott Russell

84% approve of CEO

75% positive business outlook

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,045 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Mar 15, 2020

Expectation Killer

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

(1) Customer base is extremely strong (2) Ability to invest in infrastructure (3) Young & talented workforce (4) Geographical spread is far & wide (5) The Products have global acceptability & are in very high demand. (6) Salary is paid before time consistently.

Cons

1)Local Management is a rubber stamp in the hands of global management. 2)Global Management especially the one based in Israel is highly paranoid of what its team members are doing in India since they don’t have enough experience & trust in how to manage remote teams. Moreover, they themselves feel insecure in passing their knowledge to remote teams since it might affect the continuity of their employment. They are highly rude & often disguise their rudeness & lack of empathy by giving the reason that they are inherently straight forward & that is a part of Israeli culture. 3)In order to have visibility the global management relies on the feedback which the local site head gives which may not reflect the correct picture since the site head himself is dependent on his own internal sources. 4)They are unethical in variable payout & appraisals and they are influenced by your proximity to the local site head. 5)In case you are part of the senior management & for some reason you are unable to meet the customer/project expectations then they might hire your replacement without even giving you any opportunity to present your case. Alternatively, they can demote you also. 6)Full &Final settlements are not paid on time. 7)Cab Facility is pathetic to say the least. The cabs are constantly changing. The Facilities employees need extensive training on how to interact with employees including basic English speaking writing. They lack basic etiquette & mannerisms. 8)They are using age old tools for employee expenses & the local A/P team is highly unprofessional and rude when it comes to clearing the employee expenses on time. Even though they send emails trying to convince that they have improved processes, the ground reality is something very different. They always take the cover of policy & are very impractical. 9) HR is nonexistent for others, to say the least, since they are only focused on one particular business unit.

1.0
Feb 18, 2020
Recommend
CEO approval
Business Outlook

Pros

once in 6 month small outing with small budget Diwali gift etc

Cons

Worked with IFM actimize project more than 1 year. worst exp in entire career. Frustration starts with your local dev setup. you need to beg lot of developers to solve issues. you need to beg for training for their own platfrom as they have own platfrom and need to learn lot things but thing is that you have unrealistic deadlines.. that too you can't decide.. manager will give story point and you need to complete it by his expectations. No one is there to help other. any how I struggled and learnt a lot things of their product management not at all knows the technical things only give story point. suggesting all not to join IFM at least. other teams are pretty good.

1.0
Dec 18, 2019

Micromanagement & weekly pressure

Recommend
CEO approval
Business Outlook

Pros

Great products and product training

Cons

Weekly metrics to meet to keep your job. Management is in your face all the time. NOT to help execute deals but to check on metrics.

Viewing 127 - 129 of 3,045 Reviews

Glassdoor has 3,213 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.