NiCE reviews

3.9

78% would recommend to a friend

(3,025 total reviews)
avatar

Scott Russell

83% approve of CEO

73% positive business outlook

NiCE has an employee rating of 3.9 out of 5 stars, based on 3,025 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NiCE employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

3K reviews
1.0
Jan 12, 2024
Recommend
CEO approval
Business Outlook

Pros

As NICE leadership is fond of pointing out, the company rarely has reductions in force. There are some great people, as well!

Cons

While there are great people, and management brags about having no lay offs, the same management will happily drive employees away through insufficient compensation or mismanagement. Many employees make *less* the longer they work due to regular 'merit' increases consistently being below inflation rate. The product strategy, and its relationship with technical work, is profoundly dysfunctional. If in a technical role, expect to be micro-managed purely to justify management's existence. If you have a blocking IT issue, don't expect it to get fixed until the issue gets escalated to someone who's a 'Director' or higher.

avatar
NiCE Response
2y
NICE hires top talent and our “pay for performance” culture ensures that strong performers are duly compensated. Moreover, our employee surveys consistently show that there is great satisfaction with the leadership of our managers. We wish you great success in whichever career direction you choose!
1.0
Dec 17, 2023
Recommend
CEO approval
Business Outlook

Pros

None, The Only Positive side is the Office is located in central London and near to the station.

Cons

I have been working at NICE UK for 8 years, and I feel compelled to share my experiences. Senior Management and Micromanagement: The senior management approach often feels micromanaged, impacting work-life balance. Requests for leaves often go unapproved, adding to the stress. Employee Turnover: There's a noticeable high turnover rate. Many colleagues have been terminated, placed in Performance Improvement Plans (PIPs), or felt pressured into resigning, creating an unstable work environment. Workload: The workload is extremely high. Often, one engineer is expected to handle the responsibilities that would realistically require multiple people, leading to burnout. HR Practices: In my experience, the HR team appears more aligned with management than employee welfare. This has led to a lack of trust in HR's ability to impartially address employee concerns. Compensation and Benefits: There have been no increments, bonuses, or financial growth opportunities, which is demotivating and not in line with industry standards. Office Attendance Policy: The policy mandating office attendance feels rigid, especially as the HR team themselves do not adhere to it consistently. Disciplinary emails for non-compliance add to the stress. Contractual Obligations: The terms of the employment contract feel overly restrictive, including clauses that require repayment of bonuses upon resignation, which seems unfair. Lack of Transparency: There is a notable lack of transparency in decision-making processes, which affects trust and morale. Career Growth: Opportunities for professional growth and advancement seem limited, impacting long-term career development. While these are my personal experiences and observations, I hope they provide insight for potential employees and a perspective for the company to consider for improvement.

avatar
NiCE Response
2y
At NICE, we are proud to offer our NICE-FLEX hybrid model which provides ultimate flexibility for employees, comprising 2 days in the office each week, and 3 days of remote work. With many large companies having returned to full-time office work, or 3 or 4-day office weeks, we are happy to offer a flexible hybrid model that allows NICErs to enjoy the benefits of face-to-face collaboration balanced with the ease of working remotely. We encourage you to speak to your manager or HR Business Partner about any concerns you may have.
3.0
Mar 28, 2023

Used to be a good company, but is getting more toxic

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits, fair salary, usually yearly raises and bonuses, fairly respectful of work/life balance.

Cons

Poor leadership and communication, reduced bonuses by 40% across the board with zero communication even though last year was another record profit year, raises were 2/3 less than the inflation rate, and doesn’t have a system to provide consistent feedback on management and leadership which is contributing to a toxic workplace.

Viewing 40 - 42 of 3,025 Reviews

Glassdoor has 3,193 NiCE reviews submitted anonymously by NiCE employees. Read employee reviews and ratings on Glassdoor to decide if NiCE is right for you.