Nespresso reviews

Hello - Thank you for your review. I appreciate you taking the time to provide your feedback. I’m glad to read that you enjoy our product and AAA coffee. We are truly first among others! I have reviewed your cons and it is a specific concern you speak poorly of our dedicated employees. We have over 150 hard-working and knowledgeable employees based in our New York office, if you would like to share concrete facts, I am happy to listen to all of them. To touch on a few of your other points, and specifically regarding the Marketing department, while I respect your personal opinion, let me reassure you on the fact that our brand has been delivering a permanent and consistent strong growth over the last 3 years. I personally stand firm that our Marketing team has not been a ‘total waste’, as you say, but quite the contrary. The team has continually delivered a great and worthwhile added value to the Nespresso brand. Again, thank you for sharing your opinions, if you would like to speak in detail, with factual evidence, please contact me directly, or if you prefer, please contact our confidential employee help-line at 888-424-2409. Best to you, Guillaume Le Cunff

Hello – Thank you for your input. I hear your point of view, but obviously totally disagree with it and I will explain why. Over the past 18 months, I have travelled with my Mancom team to multiple locations across the U.S. visiting our Boutiques, Trade and business partners. I have shaken many hands at different levels of the organization with the same respect. Based on a recent internal survey conducted by an external provider, results show that employees were positive about our communication channels (above 80%). Additionally, when employees are asked about ‘coffee chats’ that you mention, over 75% approve and ask even for more… As a leader, these sessions allow me not only to be transparent, but also inspire and motivate employees. I appreciate the fact that our company culture did not meet your expectations. I wish you all the best to find a position in an environment that will fit better with your profile and needs. Should you like to provide more specific information regarding your experience, please contact me or our confidential employee help-line at 888-424-2409. Thank you for your comments, Guillaume Le Cunff President @ Nespresso USA