Oh my! - Territory Sales Manager Nespresso Employee Review

1.0
Mar 12, 2018
Recommend
CEO approval
Business Outlook

Pros

Nespresso is a great product, the coffee is peculiar and good, and the machines as well. The people being managed (micro-) only want to make a living and support their families, they have a good heart

Cons

-Park Ave is full of no good employees, the Marketing Department is a total waste - Long Island City of full of micro-managers, the same ones who are macro-managed by family-clicks... How is it possible that family members "run" that location as if it was a family business? -Toxic environment that is not conducive to lateral career growth -It is a matter of time before Nespresso USA becomes obsolete

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Nespresso Response
8y
Hello - Thank you for your review. I appreciate you taking the time to provide your feedback. I’m glad to read that you enjoy our product and AAA coffee. We are truly first among others! I have reviewed your cons and it is a specific concern you speak poorly of our dedicated employees. We have over 150 hard-working and knowledgeable employees based in our New York office, if you would like to share concrete facts, I am happy to listen to all of them. To touch on a few of your other points, and specifically regarding the Marketing department, while I respect your personal opinion, let me reassure you on the fact that our brand has been delivering a permanent and consistent strong growth over the last 3 years. I personally stand firm that our Marketing team has not been a ‘total waste’, as you say, but quite the contrary. The team has continually delivered a great and worthwhile added value to the Nespresso brand. Again, thank you for sharing your opinions, if you would like to speak in detail, with factual evidence, please contact me directly, or if you prefer, please contact our confidential employee help-line at 888-424-2409. Best to you, Guillaume Le Cunff

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Nespresso Response
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Hello colleague, Thank you for taking the time to share your review and for your continued contribution to Nespresso. We are pleased to read that you appreciate the coffee credit, bonus structure, and team events, as creating a positive and rewarding work environment remains a key focus for us. We also appreciate you bringing attention to your observations. We can assure you that we are focused on providing our teams with a schedule that is healthy and comfortable for everyone. At Nespresso, we aim to foster a dynamic and well-supported working environment, and feedback like yours helps us in reviewing our practices. We wish you continued success in your journey with us. Thank you.
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