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      Nespresso

      Engaged Employer

      Nespresso reviews

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      3.8

      74% would recommend to a friend

      (1,867 total reviews)
      avatar

      Alfonso Gonzalez Loeschen

      67% approve of CEO

      50% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Compensation and benefits

      3.5

      Work/Life balance

      3.3

      Senior management

      3.2

      Career opportunities

      Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,867 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      3.0
      May 3, 2016

      Nestle is a great company, but Nespresso is losing its charm

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Nestle benefits -Work shifts -Stores are closed most major holidays

      Cons

      -Too much hiring of friends/family of corporate employees -Management is not on top of ordering product in stores -More focused on numbers(quantity not quality)

      avatar
      Nespresso Response
      9y
      Hello - Thank you expressing the pros of our flexible work arrangements and benefits. I am sorry to hear about your other experiences. We do count on our leaders to recommend to us former colleagues who they have seen perform well in other companies. We want leaders with coffee experience and sometimes would like to bring leaders from other business sectors who we can teach about our top quality coffee. This cross-pollinating brings ideas from the outside and enriches our company. Of course, we have guidelines in place to ensure all employees at all levels throughout the organization abide by our Code of Business Conduct, and our Leaders continue to role model this behavior. With respect to growth opportunities, we are committed to developing our employees using several leadership and management programs including our new Journey to the Heart of the Capsule initiatives. We encourage all of our qualified employees to apply! If you have more specifics you want us to look into, please contact me or our confidential employee help-line at 888-424-2409. Thank you. Guillaume Le Cunff President @ Nespresso USA
      1.0
      Apr 8, 2016

      Nespresso is horrible

      Coffee specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Favoritism and nepotism. If you are dating the brother or sibling of the managers you can get any position you want in back office. The only good reviews here are fake reviews posted by the managers who are doing damage control

      Cons

      The company has been sued so many times. They pay their employees hush money the machines break and instead of doing a mandatory recall they lie to their customers and act as if they did not know their coffee machines cause fires

      avatar
      Nespresso Response
      9y
      Hello – I’m disappointed your view on your experience is what you describe. I want to tell you that my leadership team and I are committed to do the right things relative to the topics you raise. We uphold and practice fairness and equity, are pleased with the open and transparent dialogue we have in our company, and with Glassdoor as one of these vehicles, and work hard to provide exceptional product quality, service, and safety. We would like the opportunity to understand your concerns and improve your experience. I Invite you to share your feedback with specific examples by either contacting our confidential employee help-line at 888-424-2409 or speaking with me directly. We want the opportunity to make your future at Nespresso much more positive. Thank you for expressing your views. Guillaume Le Cunff President @ Nespresso USA
      1.0
      Mar 18, 2016

      National Account Manager

      National account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      great perks, such as company car, free lunch, transit card etc.

      Cons

      bad communication between departments. Bad choices in who they hire for upper management and how they let them rule the whole team.

      avatar
      Nespresso Response
      10y
      Hello – Thank you for your comments. I appreciate your positive comments regarding our benefits. At Nespresso USA, we are constantly changing given our growth, and this includes our employees who need to change with us. Also, I’m encouraging diversity in our teams which includes bringing some employees from the outside. We will continue to do this. Should you like to provide more specific information about your situation, please call our confidential employee help-line at 888-424-2409. We would be happy to follow up on your specific concerns. Thank you for your feedback and best of luck to you. Guillaume Le Cunff President @ Nespresso USA
      Viewing 22 - 24 of 1,867 Reviews
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      ReviewsNespresso reviews

      Glassdoor has 3,216 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.