Nespresso reviews

3.8

74% would recommend to a friend

(1,867 total reviews)
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Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,867 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Nov 14, 2014

Pathetic

Recommend
CEO approval
Business Outlook

Pros

Benefits, some travel opportunity, and decent pay

Cons

Management staff and HR are completely unprofessional. Don't bother expressing your concerns to them because they will end up using your complaints against you rather than being proactive to fix the issue/issues. Please don't exclude DM's from this either. Imementing the DM's that the company has now was a waste of time when all they do is socialize with their store managers. Let's not forget the immature underdeveloped, and unqualified boutique specialists that they hire as well. Aweful!

1.0
Aug 22, 2013
Recommend
CEO approval
Business Outlook

Pros

The only pro is that if you are a "paper title" manager like a "quality assurance manager" you are not required to come to work. You can log in remotely for work from home and take care of your kids all day on COMPANY TIME AND STILL RECEIVE A PAYCHECK aka TIME THEFT. The Quality Assurance managers work for 20 minutes sending emails from home but get paid a full days work becaus ethey are really taking care of kids going to the gym or cleaning their house.

Cons

INCOMPETENT TEAM LEADERS CLUELESS MANAGEMENT POOR COMMUNICATION

3.0
Nov 16, 2018
Recommend
CEO approval
Business Outlook

Pros

Free Lunch Company Picnic Holiday Parties Monthly Socials Metro allowances

Cons

Little room to grow. Health insurance is expensive if you get hurt. Mancom dismissive about harrassment complaints Mancom dismissive about best practices - unless it comes from a European If you are not pretty or skinny, dont bother trying to get a raise If a person whom has been there for years whom always scored a 3/2 or 3/3 on their performance reviews and then starts scoring a 2/1 when a new manager comes in, you might want to question the new manager. There are many people who give there blood, sweat and tears at Corporate but are overlooked because the mostly foreign Mancom wants to bring in their friends. Mancome stresses a work life balance but for many there is no such thing.

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Nespresso Response
7y
Hello, At Nespresso USA, it's important that we provide a secure and inclusive work environment for all of our employees. We have a diverse workforce where women currently make up more than half of our Director and Manager level positions. Our people are the key to our success and many of our employees have grown with us by taking on roles in different locations, departments and even different operating companies within Nestlé. We strive for career development for all. We value opinions, however, I would like to inform you of some statistical data which sheds light on some of your statements that are quite inaccurate: 1. We strive to develop and promote our talent from within. The internal transfer and promotion rate for salaried employees last year was 70%, which means a lot to us! 2. In the last 2 years (2017-2018), there have been a total of 12 International hires. Out of the 70% Internal Promotion rate, that makes up less than 5%. Therefore, you can now understand one does not have to be of European decent to be hired or promoted at Nespresso USA. 3. Our Senior Leadership Team includes 50% women and is highly successful. Lastly, with our new technology capabilities at the Corporate Office, we are also able to offer remote work options that promote a healthy work-life balance. These are the facts, if you wish to discuss further, please do not hesitate to reach out directly. Best regards, Guillaume Le Cunff President & CEO, Nespresso USA
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