Nespresso reviews

3.8

74% would recommend to a friend

(1,867 total reviews)
avatar

Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,867 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Apr 25, 2016
Recommend
CEO approval
Business Outlook

Pros

Free coffee and Free Lunch.

Cons

The culture here is terrible. People doing business in french. Unfriendly people all around. No one even says good morning. Even if you speak they walk by you. The lack of communication between departments is terrible. People in the brand team and CRM will throw you under the bus in a meeting to save their own butts.Pointless accusatory meetings that waste people time. The ones conducting them have nothing better to do and want to feel important. Nothing gets done that way. THe worse thing is there is no type of process to follow at this company. Everything is last minute and rushed. Quantity over Quality here. Head for the hills! Don't work here. Guarantee you will quit soon.

1.0
Mar 29, 2016
Recommend
CEO approval
Business Outlook

Pros

we're starting to lose a lot of our "pros" because a lot is being asks by us while at the same time they're taking away a lot of employee appreciation that we use to get and they don't want to pay us ..

Cons

It's getting really sad that you can't move up in Nespresso because there are so many people being hired from one particular company because of a new upper manager. It is shocking because the new management is then being trained by the same people that should have moved up in the same stores. I'm starting to wonder if the upper level managers, in corporate know what is going on and don't care, or really just don't know what going on in their boutique stores; I would like to know.

avatar
Nespresso Response
9y
Hello - I read with much interest your comments. At Nespresso USA, we are committed to developing from within using programs such as our new Retail Management Development Program and our PDG which we use as a tool to identify future internal talent. Currently YTD 58% of the open jobs for all salaried positions including Boutiques management are filled with internal employees. There is certainly a balance we need to achieve between filling jobs with internal employees and hiring talent from the outside. When we do hire externally, we are looking to bring specific skills we believe are not readily available into specific jobs or locations. Since I don’t know the specifics around the situation you are referring to, I suggest you provide more information regarding your experience by contacting me or calling our confidential employee help-line at 888-424-2409. We will look into it. Thank you for taking the time to express your view. Guillaume Le Cunff President @ Nespresso USA
1.0
Jun 11, 2015

Get Out Before It

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

PAY - They are one of the few companies that pay a decent wage. PERKS - You get health insurance, PTO, Nestle discounts, a free machine, and free coffee every month There is nothing else good about this company.

Cons

MICRO-MANAGEMENT Do you like people watching over your shoulder? Suits telling you to sell things nobody wants to buy? Bored District Middle Managers with nothing better to do than create problems and berate your store, THEN to gossip to other stores about how terrible your store is? If you enjoy being doubted of your capability of doing the job you were hired for, working around co-workers you can't trust, and love the ideas of being held to a standard of perfection you will never reach then Nespresso is for you! FULL-BLOWN BUREAUCRACY You will have to sign for everything and anything you do. Sign out to use the bathroom, sign in when you come back, sign to say you've been at this meeting, sign to say you did this thing, sign after you've read this email, sign whenever you've wiped thoroughly between your buttcheeks. Also if you work at the boutique level you are a peon that must trade up the chain to be heard. Hope that you're well liked, because if your direct manager terrible, and if your district manager is terrible, and if HR is terrible no one will care about your issues (and yes, most likely all of your managers will suck, fun!). Also be prepared for foreign corporate dudes in suits sweetly asking your honest opinion, while you manager expects you to lie through your teeth. Yes, they ask for the truth, but don't be surprised if you lose your job if you actually tell them all the things that need to change. The large, slow to change, bureaucratic nature is one of this company's worst attributes. Don't forget to smile! RAMPANT NEPOTISM You only get promoted if people like you. If they don't like you, forget it. If your hair isn't a certain way, forget it. If you come in on time, do your job, sell the most, but you don't have the chipper, super smiley, energetic attitude of a cokehead on crack, forget it. If you come in late, gossip, don't sell a bunch, and have the Nespresso "look" you will be on the fast track to getting that lovely promotion you are probably too incompetent to fulfill. NEPOTISM II Sleeping around is also a fun way to get promoted! ::wink wink:: Many people use that as a means to push themselves up the ladder. Some of the employees even live together! UNATTAINABLE IMAGE OF PERFECTION Nespresso's aims to make the perfect cup of coffee. This also means you need to be Nespressofied into the perfect stiff, unemotional smiling robot. Your personality needs to be as generic as possible. You will need to know all the sales numbers to your store for the two years and be able to recant them on command. Your personality will need to be generic and plain as possible. Nespresso will give you generic ill-fitting uniforms, only to send out their flying monkey district managers to yell at you about your ill-fitting, cheap uniforms look terrible on you. You have to use the same scripted robotic words with every customer in fear that you are being secretly evaluated by mystery shoppers. The price you pay for agreeing to their acceptance letter is your first born and your soul. QUESTIONABLE ETHICS Nestle's other brands carry out practices all around the world that could be considered unethical. Just look up "nestle baby formula in africa" or "nestle waters california drought." Nespresso is owned by Nestle, and the parent company engages in questionable ethical activities. If you'd like to know about more CONS for this company, go ahead and apply today!

avatar
Nespresso Response
10y
Hi – I guess I’m one of the ‘corporate dudes’ you mentioned in your post. As you know, I have dedicated time to travel to most of our boutiques to meet our employees. I confirm that my main goal is to get honest and clear opinions in order to take all opportunities identified to better serve our customers. Since I started at Nespresso USA, I have connected with over 600 employees and I think I got very valuable opinions and we have put into place many ideas and suggestions I have heard. Your feedback is certainly different from my experience and view during my first six months in the US. I'm sorry to hear about how you feel. I would appreciate the opportunity to discuss your experience in person. If you are interested, please contact me directly, or call our confidential employee help-line at 888-424-2409. We will certainly review any specifics you can provide. Thank you for taking time to express your view. Guillaume Le Cunff President @ Nespresso USA
Viewing 34 - 36 of 1,867 Reviews

Glassdoor has 3,216 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.