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      Nespresso

      Engaged Employer

      Nespresso reviews

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      3.8

      74% would recommend to a friend

      (1,867 total reviews)
      avatar

      Alfonso Gonzalez Loeschen

      67% approve of CEO

      50% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Compensation and benefits

      3.5

      Work/Life balance

      3.3

      Senior management

      3.2

      Career opportunities

      Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,867 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      2.0
      Jun 8, 2016

      (Expandable) Software Engineer

      Software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      * You might get some freedom, if you're (very) lucky. * Their interview process was one of the best around Lausanne, which lead them to hire skilled engineers - not sure if that is still the case

      Cons

      Most of their IT suck. It starts with the clunky infrastructure, heavily based on puppet, with very average sys-admins (some are barely able to write a script or understand the red hat package manager). Unfortunately as a software developer you must get through them to have anything deployed. Then their applications... it starts with the infamous Nesclub2, based on Hybris, written by a cohort of junior Moroccan developers (in Morocco). Then the even worse Nesclub3 supposed to work with SAP (no comment), written by another bunch of juniors (this time from Italy)... A lot of their tools seem to come from the 90's, reflecting their management practices, which is the worst part of Nespresso. Managers (some are called 'architects') are literally clueless and are just good at one thing: politics. That's really what differentiates an engineering company from a cafe company: in a cafe company, IT guys are just seen as labourers that are totally expandable.

      2.0
      May 24, 2016

      Stop before you fall

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent product with a sterling customer service reputation. Good benefits.

      Cons

      Short-sighted upper management ideals. All indications point to the corporate desire to be a luxury, boutique brand, yet machines are available at Target, Kohls and Costco in addition to all major mall stores (Macy's, Bloomingdale's, Sur La Table and Williams-Sonoma. Very few experience store managers and turn-over is extremely high amongst managers and assistant mangers. Very little corporate support to stores.

      2.0
      May 17, 2016

      Not the place for experienced people

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong brand growth. Free product allotments. Fairly good salary and time off.

      Cons

      Manage through fear and nothing positive. Internally focused with no concern or value for the outside world or industry standard practices. While Nestle USA seems to be ahead, Nespresso has no technology to speak of. What little HQ touches seems to break. The US President cares mostly about Colombian farmers, sustainability, recycling, safety, and global issues. While these are all admirable what about Nespresso USA and its employees? HR can not be trusted. Don't waste your time if you have any outside knowledge.

      avatar
      Nespresso Response
      9y
      Hello, At Nespresso, Coffee is at the heart everything we do and defines our Brand journey. I will take your comments about caring for the farmers, sustainability, recycling, global issues and safety as a compliment. These topics are our top priorities. Additionally, the strong focus on safety that you refer to also demonstrates our commitment to the wellbeing and safety of all employees. As such, we are aligned with Nestlé’s commitment to Creating Shared Value and thus, acknowledge that people are our greatest asset. We respond to a rapidly changing world and highly competitive employment market by providing training and education for our employees. To answer your remark on promotion, currently YTD 58% of the open jobs for all salaried positions including Boutiques management are filled with internal employees. We value all employees and we follow specific guidelines to assess our employees’ skills and promote internal talent whenever an internal profile matches a job opening. If you have more specifics you want us to look into, please contact me or our confidential employee help-line at 888-424-2409. Thank you. Guillaume Le Cunff President @ Nespresso USA
      Viewing 31 - 33 of 1,867 Reviews
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      ReviewsNespresso reviews

      Glassdoor has 3,216 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.