Nespresso reviews

3.8

74% would recommend to a friend

(1,867 total reviews)
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Alfonso Gonzalez Loeschen

67% approve of CEO

50% positive business outlook

Nespresso has an employee rating of 3.8 out of 5 stars, based on 1,867 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Aug 11, 2024
Recommend
CEO approval
Business Outlook

Pros

-toxic work environment -time theft by managers -discrimination

Cons

-if you are a manager you get paid and never have to show up at the office so you can collect a paycheck and do zero work -incompetent HR VP and club manager who conceals discrimination and is good at bullying employees into silence

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Nespresso Response
1y
Hello Colleague, Thank you for the direct feedback with us. We are deeply concerned about the issues you raised. Foremost, we believe in fostering a fair workplace where all employees are treated with respect and have equal opportunities for growth and success. Thus, we have strict policies to prevent any form of bias and take immediate action when such behaviour is reported. We want to assure you that we have a zero-tolerance policy for bullying or disrespectful behaviour. We encourage an open communication and provide channels for employees to voice their concerns without fear of retaliation. Furthermore, we take all allegations seriously, and thoroughly investigate each case to ensure a safe and inclusive work environment. We would appreciate the opportunity to discuss this feedback further and gather more specific details. Please feel free to contact your HR department directly. Thank you.
1.0
Jul 28, 2021

Terrible

Recommend
CEO approval
Business Outlook

Pros

Free coffee each month and staff discounts. Work from home to be away from the office.

Cons

Senior leadership very incompetant here in Australia, Cannot make decisions yet micromanage everyone. Nespresso Vertuo line of machines are a total failure yet they keep trying to flog these despite it well known all Vertuo be a lemon, the internet is full of complaints. Customers expected to pay a premium for coffee when great coffee can be had from a supermarket for half the price and its made at the same Nespresso factory. Nespresso is ripping off customers, no wonder customers are walking away and buying cheaper alternatives. Nespresso is not the premium brand they falsely claim to be. Extreme long hours expected. Not a recommended employer.

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Nespresso Response
4y
Dear Colleague, Thank you for your feedback. We appreciate the pros you outlined around our total rewards package including our free coffee and WFH opportunity. We were disappointed to read your cons specifically connected to the senior leadership team. At Nespresso, we invest in our leaders and employees development so they can work together well and achieve what they aspire in their careers. Given we are demanding and striving for excellence, we want every person to find their right fit within our company. Also we work to offer our employees at Nespresso a market-competitive total rewards package, which includes base salary, bonuses and benefits. Similar to rewards, we focus a great deal on a positive working environment for our employees We believe this balance across several components is important for our people. We would welcome hearing more specifics from you. With your additional comments, we can look further into what you raise. Please reach out to our Nespresso Australia Business Executive Officer, Jean-Marc Dragoli , or contact me directly. Wishing you continued success at Nespresso. Best regards, Guillaume Le Cunff, CEO
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