Miniso reviews

2.7

36% would recommend to a friend

(1,017 total reviews)

27% positive business outlook

Miniso has an employee rating of 2.7 out of 5 stars, based on 1,017 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Miniso employee rating is 24% below average for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

1K reviews
1.0
Jun 30, 2018

Miniso USA

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some coworkers are cool and great to work with. It’s a fast-paced environment that allows you to wear many hats. Can promote quickly on the retail side. After working at Miniso, you will appreciate future companies and bosses you work for.

Cons

The COO has created such a hostile environment that no one seems to have motivation to move the company forward. Some business decisions being made make no sense, and there are so many process/operational/structural changes without allowing enough time to determine whether a change would be effective before making a new change. The COO will constantly tell you to “do better” no matter how hard you work. He also thinks that he can get anything he wants and just tells employees to make things happen without giving you enough time to finish a task. We have to use wechat, dingtalk, and email to communicate, and it’s annoying. Stores are struggling to survive with labor cuts, and turnover has been high even at the corporate level. Pay is not reflective of the amount of work employees put in and there are no opportunities for annual increases (no formal review system). There’s “growth” in a sense that you can learn and pick up more tasks, but you’re not really rewarded with pay or promotions. You also need to always “prove” yourself, whatever the hell that means. Benefits are expensive and we don’t get any vacation days. I can go on and on but I’d end up writing an essay.

2.0
Sep 27, 2017

Poor work environment

Recommend
CEO approval
Business Outlook

Pros

1. Able to increase your display knowledge 2. Learn better customer service 3. Employees make work a bit better

Cons

1. Company bosses push employees to up sales 2. If the register is missing petty cash they make employees pay for it 3. Employers are unthankful. They're mad when you do a small thing wrong, but don't appreciate when you do a big thing right 4. First opening of one particular store had poor training and they expect new employees to know everything 5. Changes are always rushed and employers don't listen to employees needs

1.0
Aug 22, 2022
Recommend
CEO approval
Business Outlook

Pros

When it was under the OLD MANAGEMENT the company did have the potential to grow. There was a system in place for everything. People used to go above and beyond their job duties to see the Company shine. Ireally had very postive outlook about the company and my career with Miniso

Cons

The New MANAGEMENT from China. Super dumb no planning just vist stores destroys the standards and then complain that store is not upto the standard. They set standards but if their boss fails to follow the standard they just ignore amd again blame the stores. You are expected to Merch,Clean and also provide great customer service literally by your self and if you fale to do so you are Fired..!!

Viewing 7 - 9 of 1,017 Reviews

Glassdoor has 1,307 Miniso reviews submitted anonymously by Miniso employees. Read employee reviews and ratings on Glassdoor to decide if Miniso is right for you.