Miniso reviews

2.7

36% would recommend to a friend

(1,017 total reviews)

27% positive business outlook

Miniso has an employee rating of 2.7 out of 5 stars, based on 1,017 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Miniso employee rating is 24% below average for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

1K reviews
1.0
Jan 18, 2019

Poor management

Recommend
CEO approval
Business Outlook

Pros

- able to talk bad and complain about management with fellow employees - International students can work above their 40hours per fortnight limit. - Pay rate is according to National minimum standards - Career opportunities are great because they hire a lot of people, but you can expect to be underemployed

Cons

- before you begin employment, the contract, offer letters and information documents are full of grammar and spelling mistakes - they will deduct training fees from your final payslip wage if you do not work with them long enough (as stated in the contract), which is actually illegal - They have no company core values or culture. None of this will ever be communicated to you. They simply have money in mind. - No formal introduction to any of the managers, so you don't know who is who and what they do. Induction is poorly managed as well. - Management speaks broken English and often communicates in Chinese, some don't even speak English. - Don't expect to be trained for your job properly because the managers are not trained. They have no tasks assigned to you but expect you to know what to do, and then complains you're not working proficiently. - Communication is done via Wechat. There will be at least 4 group chats. Your phone will be buzzing 2am into the night. Mute function is your friend. - Managers have unrealistic goals and expectations which are unachievable within given time frame - Managers are indecisive and often change decisions last minute. - Rosters are made and given to employees, and then you can expect 3-7 times of amendments after initial roster. - You can expect to be underemployed because they will just continue to cut shifts and hours.

1.0
Dec 26, 2020
Recommend
CEO approval
Business Outlook

Pros

Nice Coworkers (they all quit)

Cons

- They treat their employees as slaves. they force you to do whatever they ask you to do. - They don't provide any benefits for employees. Even there is no staff discount. - They want their employees to come to work earlier than their working hours and leave late. they don't want to pay you overtime pay. - You can't even go to the toilet as you want. because only one staff work at a time. Just one staff work alone all day long from 9:30 to 6:00. they do not guarantee any basic human rights. they don't even think about it all. - If you don't do what they tell you to do, they cut your shift out right away. I felt it is kind of revenge or bullying. - They hire people in the title of trainee leaders and never promote them. - They do not provide any training. Just put you in the field without any training and force you to do everything "perfectly" - By law, Part-time employees must be provided with a regular shift. But they give you different working hours each week. which means not right. - The Covid-19 started and many people lost their jobs. Miniso used this as an opportunity(or excuse) to intimidate many employees. They said they couldn't work with them if they didn't do what they wanted (such as unpaid overtime working). - There is also no service centre. so faulty or broken items can not be repaired. - HQ people are so mean and bad. they DO NOT respect their employees. For them, employees are just a means of making money. - Managers at HQ seem to think their words are the law, but absolutely not. They are all wrong from start to finish. - They force employees to sell to customers even though they know it is defective.

1.0
Aug 12, 2018
Recommend
CEO approval
Business Outlook

Pros

· Getting the cool products first · Co-workers are wonderful

Cons

· Upper management is so busy opening a brand new store every single week that they neglect caring about the people that work in these stores. They have failed to consider the fact that due to their lack of proper communication and respect for store managers/keyholders/store associates, the employee turnover rate is high. · Instead of guiding and helping us on what needs to be fixed or improved, upper management thinks yelling at us like we're misbehaved children is the right way. It's extremely humiliating and downright verbally abusive. We're trying our absolute best every single day but to them it isn't enough and never will be. · Head office people constantly watch all of us on CCTV cameras to see if we'll mess up. They don't use those cameras for loss prevention, it's for spying on YOU. They even screenshot and send pictures of their delusional assumptions to a group chat full of Miniso managers and keyholders in the whole entire city!!!! · Store employees receive NO benefits yet upper management treats us like crap for a living and THEY get benefits?? What on earth...?! · Proper staff training doesn't occur in this company nor is it a priority for them. This is the reason why some stores aren't up to par but of course head office never wants to accept responsibility for that. *Rolls eyes*

Viewing 4 - 6 of 1,017 Reviews

Glassdoor has 1,307 Miniso reviews submitted anonymously by Miniso employees. Read employee reviews and ratings on Glassdoor to decide if Miniso is right for you.