Mercer Client Service Analyst II reviews

3.6

80% would recommend to a friend

(58 total reviews)
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Pat Tomlinson

Not enough data to show CEO approval

68% positive business outlook

Client Service Analyst II employees have rated Mercer with 3.6 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Client Service Analyst II professionals have a good working experience there. Mercer is rated in line with the average (within 1 standard deviation) by Client Service Analyst II professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

58 reviews
1.0
Sep 17, 2013
Recommend
CEO approval
Business Outlook

Pros

Nothing. You can gain/hone in some basic computer/database skills at this job. If you have anything above that, you'll be wasting you're time here. Zero relevant experience to any other industry or

Cons

Zero worklife balance and overbearing clients lead to a culture that is fraught with mistrust of coworkers and backstabbing. This all started where this SBU was struggling to get clients in the first place, so they seriously discounted the price and cost associated for services and contracts. Basically, what happened with the subprime mortgage bubble, with brokers pocketing hefty fees on contracts that are designed to fail. Management was aware that this would cause issues with cash flow and profitability in the future but passed the buck to the employees. We are now being trained to outsource our own jobs to India. This system is burning, and management just seems to be content with reshuffling their bonuses which comes off the skin of their workers below them. Do not join this sinking ship if you value yourself, your friendships, your possessions, your time or your health. They will disappear once you commit yourself to this Titanic.

1.0
Feb 13, 2013
Recommend
CEO approval
Business Outlook

Pros

Quick money, overtime more than available.

Cons

Most hiring at the Norwood office is done through a few temp agencies with a farm of workers, which in turn allows emotional managers the ability to fire you without cause. A revolving door, at least half of new hires through the temp agencies won't last a month. Not allowed to look at cell phones on the floor. Two 15 minute breaks monitored very CLOSELY. Heck they may even count the amount of times that you go to the bathroom.... not kidding.

4.0
Dec 6, 2012
Recommend
CEO approval
Business Outlook

Pros

Mercer officers a generous benefits package and most of the people who work there are likable. Being a CSR is definitely a good entry level job, but something that most people would not want to do for the long run.

Cons

They struggle with employee recognition, but I believe they're working to improve this. They also aren't very understanding of emergency situations, even if it is a one time thing. This is mostly due to them needing you there to make their queue. Mercer is very strict on statistics, which causes many to complain. However, people should know what they're getting into with a customer service job in a call center, and stop complaining.

Viewing 52 - 54 of 58 Reviews

Glassdoor has 7,739 Mercer reviews submitted anonymously by Mercer employees. Read employee reviews and ratings on Glassdoor to decide if Mercer is right for you.