Is Mercer a good company to work for as a Client Service Analyst II?

Client Service Analyst II professionals working at Mercer have rated their employer with 3.6 out of 5 stars in 58 Glassdoor reviews. This is a lower than average score with the overall rating of Mercer employees being 3.7 out of 5 stars. Search open Client Service Analyst II Jobs at Mercer now and start preparing for your job interview by browsing frequently asked Client Service Analyst II interview questions at Mercer .

Does Mercer pay Client Service Analyst II employees well?

Client Service Analyst II professionals rate their compensation and benefits at Mercer with 3.2 out of 5 stars based on 58 anonymously submitted employee reviews. This is 3.1% worse than the company average rating for salary and benefits. Find out more about Client Service Analyst II salaries at Mercer.

How happy are Client Service Analyst II professionals working at Mercer?

80% of Client Service Analyst II employees at Mercer would recommend their employer to a friend. This rating has increased by 16% in the past 12 months. Client Service Analyst II professionals have also rated Mercer with a 3.2 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.6 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Mercer?

Consultant (295) , Analyst (269) , Associate (264) , Senior Associate (242) , Senior Analyst (200) , Actuarial Analyst (166) , Principal (153) , Principal Consultant (126) , Senior Consultant (124) , Investment Analyst (98) , Intern (80) , Process Developer (76) , Project Manager (63) , Manager (59) , Process Champion (59)

What are the pros of working at Mercer according to real employee reviews?

"The people you work around are great and there is a great sense of friendship among everyone." ((in 662 reviews)); "The company is very structure which is good for work/life balance" ((in 513 reviews)); "The culture is great and the desire to continue to push forward and improve is there." ((in 391 reviews)); "Good Benefits and hybrid working" ((in 349 reviews)); "Colleagues are great and genuinely care about you." ((in 286 reviews))

What are the cons of working at Mercer according to real employee reviews?

"salary is low and increase is low" ((in 262 reviews)); "Low pay and very political" ((in 256 reviews)); "Poor management not able to develop staff a lot of freeloaders drawing wages and leaving the work to a few" ((in 255 reviews)); "No training and no alignment with its sell proposal" ((in 118 reviews)); "Long hours and weekends throughout most of the year" ((in 114 reviews))

Mercer Client Service Analyst II reviews

3.6

80% would recommend to a friend

(58 total reviews)

Pat Tomlinson

Not enough data to show CEO approval

68% positive business outlook

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Client Service Analyst II employees have rated Mercer with 3.6 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Client Service Analyst II professionals have a good working experience there. Mercer is rated in line with the average (within 1 standard deviation) by Client Service Analyst II professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

58 reviews

1.0

Jan 13, 2015

Learned a lot about the industry

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good Co-workers, Decent vacation time, Good Health Benefits

Cons

Management treats employees very poorly, sick time is not allow (if you are out more than a couple of times you are written up), lack of raises. Worked there for almost five years, not even a dime of a raise. All management cares about is stats. Have to be there and on time regardless of weather (again management will write you up if you are late due to weather). In order to move up you have to know someone

2.0

May 2, 2014

Disjointed, discombobulated, and disappointing

Client service analyst ii

Recommend

CEO approval

Business Outlook

Pros

Solid benefits package....great flexibility for those with busy families. Overall a solid company with good leadership at the top of the organization.

Cons

Complete lack of consideration for their employees as far as taking responsibility for giving them the training they need to execute their roles effectively. It's like a sickness where everyone assumes you'll just "figure it out". The issue is, it creates a team of people that all have vague understandings of how the systems work and all fit together. They learn the steps to complete individual tasks but have no sense of how that task fits in the scheme of the operation.

3.0

May 1, 2014

Client Service Analyst II

Client service analyst ii

Recommend

CEO approval

Business Outlook

Pros

Job will keep you busy every single minute. So no question of getting bored=).

Cons

No clear roadmaps and lack of promotions or advancement.

Viewing 49 - 51 of 58 Reviews

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Mercer Client Service Analyst II reviews

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Learned a lot about the industry

Disjointed, discombobulated, and disappointing

Client Service Analyst II

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