Is Mercer a good company to work for as a Client Service Analyst II?

Client Service Analyst II professionals working at Mercer have rated their employer with 3.6 out of 5 stars in 58 Glassdoor reviews. This is a lower than average score with the overall rating of Mercer employees being 3.7 out of 5 stars. Search open Client Service Analyst II Jobs at Mercer now and start preparing for your job interview by browsing frequently asked Client Service Analyst II interview questions at Mercer .

Does Mercer pay Client Service Analyst II employees well?

Client Service Analyst II professionals rate their compensation and benefits at Mercer with 3.2 out of 5 stars based on 58 anonymously submitted employee reviews. This is 3.1% worse than the company average rating for salary and benefits. Find out more about Client Service Analyst II salaries at Mercer.

How happy are Client Service Analyst II professionals working at Mercer?

80% of Client Service Analyst II employees at Mercer would recommend their employer to a friend. This rating has increased by 16% in the past 12 months. Client Service Analyst II professionals have also rated Mercer with a 3.2 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.6 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at Mercer?

Consultant (295) , Analyst (269) , Associate (264) , Senior Associate (242) , Senior Analyst (200) , Actuarial Analyst (166) , Principal (153) , Principal Consultant (126) , Senior Consultant (124) , Investment Analyst (98) , Intern (80) , Process Developer (76) , Project Manager (63) , Manager (59) , Process Champion (59)

What are the pros of working at Mercer according to real employee reviews?

"The people you work around are great and there is a great sense of friendship among everyone." ((in 662 reviews)); "The company is very structure which is good for work/life balance" ((in 513 reviews)); "The culture is great and the desire to continue to push forward and improve is there." ((in 391 reviews)); "Good Benefits and hybrid working" ((in 349 reviews)); "Colleagues are great and genuinely care about you." ((in 286 reviews))

What are the cons of working at Mercer according to real employee reviews?

"salary is low and increase is low" ((in 262 reviews)); "Low pay and very political" ((in 256 reviews)); "Poor management not able to develop staff a lot of freeloaders drawing wages and leaving the work to a few" ((in 255 reviews)); "No training and no alignment with its sell proposal" ((in 118 reviews)); "Long hours and weekends throughout most of the year" ((in 114 reviews))

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Mercer

Part of Marsh

Mercer Client Service Analyst II reviews

3.6

80% would recommend to a friend

(58 total reviews)

Pat Tomlinson

Not enough data to show CEO approval

68% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Client Service Analyst II employees have rated Mercer with 3.6 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Client Service Analyst II professionals have a good working experience there. Mercer is rated in line with the average (within 1 standard deviation) by Client Service Analyst II professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

58 reviews

5.0

Mar 3, 2026

Nice place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Remote working Lovely team Plenty of support for the role

Cons

Salary could’ve been higher for the role

4.0

Nov 7, 2025

Amazing Team

Account manager

Recommend

CEO approval

Business Outlook

Pros

I really loved the team spirit there! The onboarding was well-structured, and my colleagues were always patient and supportive—even if I had to ask the same question more than once. Everyone was incredibly friendly, and I immediately felt a strong sense of belonging.

Cons

It went to remote work very fast

3.0

Jun 16, 2025

Nothing special

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

Salary pay is stable, benefit is ok

Cons

Not much to tell , nothing good or bad

Viewing 1 - 3 of 58 Reviews

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Mercer Client Service Analyst II reviews

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Nice place to work

Amazing Team

Nothing special

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