Is Mercer a good company to work for as a Client Service Analyst II?

Client Service Analyst II professionals working at Mercer have rated their employer with 3.6 out of 5 stars in 56 Glassdoor reviews. This is a lower than average score with the overall rating of Mercer employees being 3.7 out of 5 stars. Search open Client Service Analyst II Jobs at Mercer now and start preparing for your job interview by browsing frequently asked Client Service Analyst II interview questions at Mercer .

Does Mercer pay Client Service Analyst II employees well?

Client Service Analyst II professionals rate their compensation and benefits at Mercer with 3.3 out of 5 stars based on 56 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Client Service Analyst II salaries at Mercer.

How happy are Client Service Analyst II professionals working at Mercer?

89% of Client Service Analyst II employees at Mercer would recommend their employer to a friend. This rating has increased by 9% in the past 12 months. Client Service Analyst II professionals have also rated Mercer with a 3.2 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.7 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at Mercer?

Consultant (295) , Analyst (269) , Associate (264) , Senior Associate (242) , Senior Analyst (200) , Actuarial Analyst (166) , Principal (153) , Principal Consultant (126) , Senior Consultant (124) , Investment Analyst (98) , Intern (81) , Process Developer (76) , Project Manager (63) , Manager (59) , Process Champion (59)

What are the pros of working at Mercer according to real employee reviews?

"The people you work around are great and there is a great sense of friendship among everyone." ((in 655 reviews)); "The company is very structure which is good for work/life balance" ((in 506 reviews)); "Good Benefits and hybrid working" ((in 348 reviews)); "Colleagues are great and genuinely care about you." ((in 304 reviews)); "Good work environment and collegues." ((in 115 reviews))

What are the cons of working at Mercer according to real employee reviews?

"Low salary and poor medical" ((in 272 reviews)); "Poor management not able to develop staff a lot of freeloaders drawing wages and leaving the work to a few" ((in 250 reviews)); "Long hours and weekends throughout most of the year" ((in 115 reviews)); "No training and no alignment with its sell proposal" ((in 108 reviews)); "lack of leadership and poor management" ((in 96 reviews))

Mercer Client Service Analyst II reviews

3.6

89% would recommend to a friend

(56 total reviews)

Pat Tomlinson

Not enough data to show CEO approval

82% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (56 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Client Service Analyst II employees have rated Mercer with 3.6 out of 5 stars, based on 56 company reviews on Glassdoor. This indicates that most Client Service Analyst II professionals have a good working experience there. Mercer is rated in line with the average (within 1 standard deviation) by Client Service Analyst II professionals compared to other employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

56 reviews

3.0

Sep 30, 2015

mercer

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The training process was great.

Cons

not a very friendly place to work

1.0

Aug 31, 2015

CSA II

Client service analyst ii

Recommend

CEO approval

Business Outlook

Pros

- Decent pay and benefits - Non-monotonous work tasks (plenty of)

Cons

- No work/life balance - Too much of Attrition and no proper retention plans - Non employee centric - Takes credit of others work and at the same-time reward you by giving you more overtime, too much of micro-management - Very minimal growth opportunity

3.0

Aug 10, 2015

Client Service Analyst II

Client services analyst ii

Recommend

CEO approval

Business Outlook

Pros

The company offers a good benefits package and has a flexible work schedule.

Cons

There hasn't been many raises given each year and the salary offered is low when compared to competitors.

Viewing 40 - 42 of 56 Reviews

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Mercer Client Service Analyst II reviews

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Client Service Analyst II

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