Medallia reviews

3.1

36% would recommend to a friend

(1,001 total reviews)
avatar

Mark Bishof

32% approve of CEO

23% positive business outlook

Medallia has an employee rating of 3.1 out of 5 stars, based on 1,001 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Medallia employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

1K reviews
3.0
Mar 13, 2018
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits are fair for the Bay area. Mission is still a big part of why I stayed. I really identified with it and felt like I was making a difference for customers everywhere. People for the most part are kind and helpful. New office in San Mateo is beautiful and thoughtfully designed. Software is solid and fun to configure. Big moves to modernize and scale what we do, and we have some of the best engineers and Ops people in the industry. Global offices were established with hard work, blood, sweat and tears. They have been Aarons for a while now, unlike other companies who quickly shutter low performers. They're truly a global company.

Cons

Professional Services still hasn't figured out how to employ a staffing model that doesn’t burn through people. Each manager is split into 7-10 projects and teams. Teams are global yet they are all split into 10-15 projects. At the same time, we have to pretend that we work for one client and give the perception that we are 100% focused on each special snowflake. Take a look at the individual squads where people have left for other companies or other departments. Most of them were amazing managers and analysts but decided not to continue getting abused by colleagues and clients. Having actual conversations is frowned upon. Instead you will succeed by sucking up to those above you and keeping quiet. No innovative conversations allowed.

1.0
Nov 1, 2023

Incompetent leadership

Recommend
CEO approval
Business Outlook

Pros

At the middle management level and down the company is full of smart and thoughtful people.

Cons

The management is incompetent, unwilling to honestly assess the company’s strategic issues, and wildly arrogant.

1.0
Aug 15, 2023

Terrible culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good benefits and pay packages

Cons

New CEO Joe is just a classic modern day 'tech' leader. Preaches culture and diversity, yet all the teams within the company are incredibly dysfunctional. Says he has an open door / open feedback loop, and yet every response is a 'defense' rather than actually listening to his people. Clueless and the company as a whole is going down a very dark route path.

Viewing 109 - 111 of 1,001 Reviews

Glassdoor has 1,172 Medallia reviews submitted anonymously by Medallia employees. Read employee reviews and ratings on Glassdoor to decide if Medallia is right for you.