Nov 15, 2016
Anonymous employee
Medallia Response
9yThank you for taking the time to provide your feedback. I’m sorry you’re frustrated with the Implementations team. It is always disheartening when people are unhappy with their experiences here.
Contrary to your belief, we are aware that our rapid growth – and commensurate rate of organizational change – has caused strain in Professional Services. Please know that it is our top priority to address those concerns.
I agree there is some inconsistency in our leadership talent. As I have commented elsewhere on Glassdoor, we will be investing heavily in leadership coaching and development as well as in other training in the coming year.
I also want to applaud the implementations team. Despite all the growth and change, the team has continued to deliver, consistently achieving a 100% success rate, sky-high customer NPS, and low team member attrition.
I’d love to find a way to improve your personal experience. As you know, there are multiple teams within Implementations and Professional Services and a process for requesting a new manager. If you are not comfortable talking to your current manager, you can go to skip level office hours, which are offered regularly, to request a transfer.
Finally, our HR Business Partners are here to help our people continually get better, not protect or preserve poor people managers. HRBPs must walk a delicate balance between advocating for employees, coaching managers, sharing difficult feedback with leadership teams, and assisting in organizational design and planning. If you’re not comfortable speaking with the HRBP dedicated to Professional Services, then I encourage you to speak with HRBPs for other departments, or with our new People & Culture leader, Christy Lake. It’s important that you have a trusted channel of communication.
As always, I also welcome an open conversation, either in-person or over email. It is my top priority to make Medallia a place where employees feel inspired by their work, colleagues, leaders, and mission. Please do contact me directly.
- A
BTW, thank you for calling out our world-class IT team! I agree they do excellent work and have handled the many challenges thrown their way with grace and skill. We are extraordinarily lucky to have them.