Marriott Vacations Worldwide reviews

"Our associates are our most valued asset." "We're better together." Yeah, and the sky is really red, not blue. You can't replace resort staff with offshore consultants, but you can certainly replace 90% of IT. Since my previous company was acquired by MVW, we endured year after year of restructuring and reorganizing threats. 60 people offloaded one time, 40 the next, then 20 more here and 20 more there. I understand the need for efficiency, but inexperienced and extremely poorly trained offshore consultants made it a nightmare to get anything done. Upper management is oblivious. I'm guessing they assumed that if you could replace 1 US based permanent employee with 4-5 offshore consultants for the same price, the BOD could high-five each other at every meeting and the CEO could get fatter bonuses.

In an effort to save on funds, MVW forces its employees to be trained in multiple brands and product. Keeping in mind that even basic training takes about 3 months with a lot of information to absorb, most associates end up having to retain an overwhelming amount of information, which leads to being overly reliant on their information database. Additionally, easily avoidable mistakes are made often by these associates. HR claims to update associates’ pay based on current market parameters, which is completely false as even employees with tenure complain about their pay.