employer cover photo
employer logo
employer logo

Marriott Vacations Worldwide

Engaged Employer

Poor leadership and company direction - Resolution Services Liaison Marriott Vacations Worldwide Employee Review

3.0
Jun 19, 2024
Recommend
CEO approval
Business Outlook

Pros

Very few and far between. For the most part, coworkers don’t really get in each others’ ways and are easy to be in a team with. Even if errors are made, they can be corrected quickly in the majority of cases.

Cons

In an effort to save on funds, MVW forces its employees to be trained in multiple brands and product. Keeping in mind that even basic training takes about 3 months with a lot of information to absorb, most associates end up having to retain an overwhelming amount of information, which leads to being overly reliant on their information database. Additionally, easily avoidable mistakes are made often by these associates. HR claims to update associates’ pay based on current market parameters, which is completely false as even employees with tenure complain about their pay.

avatar
Marriott Vacations Worldwide Response
1y
Thank you for your candid feedback. We are concerned to hear about the issues you have identified. We appreciate your constructive comments and strongly encourage you to share any additional details about your associate experience by emailing CorpAssociateRelations@MVWC.com.

Explore other reviews about Marriott Vacations Worldwide

5.0
May 3, 2026
Recommend
CEO approval
Business Outlook

Pros

All of it growth potential and the ability to provide for my family based on what I do for the company

Cons

Pressure is a privilege. !

2.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Bebefits like medical were good.

Cons

During my employment as a Quality Assurance employee, I experienced clear unequal treatment compared to colleagues in the same position. Westbound QA employees were not required to clock in and out for lunch, while Eastbound QA employees like myself were required to do so — despite holding identical job classifications. As an hourly employee, this meant I was regularly working unpaid time during mandatory "break" periods. This was not a minor oversight — it was a policy applied unequally between teams. When I raised this concern directly to my manager, instead of acknowledging the legitimate issue, my manager responded by threatening to file an internal HR complaint against me — claiming I had raised my voice in a customer area. I did not raise my voice. Rather than addressing the problem, my manager used this as an opportunity to discourage me from speaking up further. This entire conversation was recorded with my manager's full knowledge and consent. Additionally, a senior manager in my department consistently declined notarization requests from the sales team, redirecting all notary work to me despite being equally qualified. When I was finally given authorization by the Director to take my 30-minute break, I returned to find 7 notarization documents piled on my desk — the senior manager had declined to handle them during my authorized absence.

See reviews by: Helpful|Rating|Date|All