Does Lush pay their employees well?

According to anonymously submitted Glassdoor reviews, Lush employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Lush. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Lush?

58% of Lush employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lush 3.5 out of 5 for work life balance, 3.9 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Lush?

Sales Assistant (576) , Sales Associate (324) , Supervisor (141) , Retail Sales Assistant (61) , Sales Ambassador (48) , Production Assistant (44) , Retail Sales Associate (40) , Seasonal Sales Associate (40) , Store Manager (38) , Sales (34) , Retail Assistant (32) , Manager (27) , Shop Assistant (24) , Trainee Manager (22) , Stock Assistant (21)

What are the pros of working at Lush according to real employee reviews?

"Pay and people were good" ((in 166 reviews)); "Great Enironment and People!" ((in 127 reviews)); "Good training and employee discounts" ((in 108 reviews)); "The 1/2 price discount and the friendly staff and learning about different ingredients and how products are made." ((in 96 reviews)); "Great teams in store." ((in 95 reviews))

What are the cons of working at Lush according to real employee reviews?

"Poor management and lies about being an ethical company" ((in 200 reviews)); "Managers always watching how well you’re upholding the sales standards which can make the job feel pressured sometimes." ((in 104 reviews)); "Long hours and bad to work into the night" ((in 44 reviews)); "One particular supervisor always had something to criticise, you could never do anything right, definitely not someone you could go to for help." ((in 41 reviews)); "I don’t get how you want us to make big transactions but pay us low salaries" ((in 38 reviews))

Lush reviews

3.7

58% would recommend to a friend

(2,213 total reviews)

Mark Constantine

52% approve of CEO

36% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.1

Senior management

3.0

Career opportunities

Lush has an employee rating of 3.7 out of 5 stars, based on 2,213 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

Jun 29, 2025

Rewarding with Slight Frustrations

Spa therapist

Recommend

CEO approval

Business Outlook

Pros

- Lush paid for my full training in Swedish Massage - Lovely treatments with lots of different influences behind each one which keeps things exciting - Chance to connect with people and provide a warm, safe space for all - Veeeeery nice products - In depth training - Wellbeing treatments (maybe not quite regularly enough) - A company that cares about the planet and the beings on it

Cons

- Spa was often seen as a lower priority to the shop which made the job of the therapists more difficult (especially when staff would be moved to the shop floor instead of allowing them to clean the spa) - Physically demanding, sometimes had 6 treatment days which was very difficult on the body.

5.0

Jun 29, 2025

Very good

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Brill and good opportunities in a team

Cons

Can sometimes be long hours

3.0

Jun 27, 2025

Management :/

Sales assistant

Recommend

CEO approval

Business Outlook

Pros

Other staff members were great Living wage for all sales assistants regardless of age Good discount on products but even then they’re overpriced

Cons

Management were very gossipy/talking behind peoples backs. If you were in their in their bad books or not in their clique (for whatever reason) constructive feedback was limited so you didnt know how to improve. Shifts would be limited to contracted hours even if others were given loads of overtime with no explanation. Generally management play favourites and its not subtle. Poor accommodations for disabled staff (partially due to the layout of the building, partially due to management) for example the staff room is not accessible as it’s up two flights of stairs. not much can be done about that just something to bear in mind for potential employees Customers could be very rude especially with how we are trained to approach each customer

Viewing 187 - 189 of 2,213 Reviews

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Lush

Lush reviews

Ratings by category

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Reviews by job title

Rewarding with Slight Frustrations

Very good

Management :/

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