Management :/ - Sales Assistant Lush Employee Review

3.0
Jun 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Other staff members were great Living wage for all sales assistants regardless of age Good discount on products but even then they’re overpriced

Cons

Management were very gossipy/talking behind peoples backs. If you were in their in their bad books or not in their clique (for whatever reason) constructive feedback was limited so you didnt know how to improve. Shifts would be limited to contracted hours even if others were given loads of overtime with no explanation. Generally management play favourites and its not subtle. Poor accommodations for disabled staff (partially due to the layout of the building, partially due to management) for example the staff room is not accessible as it’s up two flights of stairs. not much can be done about that just something to bear in mind for potential employees Customers could be very rude especially with how we are trained to approach each customer

Explore other reviews about Lush

5.0
Dec 23, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great management Company cares about employees Employee discount Lenient

Cons

I’ve tried to think of some, and I don’t think I have any cons

1.0
May 25, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Discounts, we got 50% off of most items

Cons

Unhygienic, stressful, money hungry, fear monger. Unprofessional managers both as an employee and customer. Never experienced such low life conditions, manager brought in animal multiple times in store, and made staff clean its pee. Customers were floored, inexcusable and HR is unresponsive. The bathroom is disgusting, and inaccessible. I cannot imagine any one with a physical disability being able to use the restroom. It was so difficult to suck in your stomach, then trip on box after box. They BLOCK the fridge and made us put our food in our tiny lockers. Manager is too comfortable with the amount of time spent within the company to ever fear facing any consequences or repercussions. Even fired staff in the past for contacting HR for help.

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