Does Lush pay their employees well?

According to anonymously submitted Glassdoor reviews, Lush employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Lush. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Lush?

58% of Lush employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lush 3.5 out of 5 for work life balance, 3.9 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Lush?

Sales Assistant (576) , Sales Associate (324) , Supervisor (141) , Retail Sales Assistant (61) , Sales Ambassador (48) , Production Assistant (44) , Retail Sales Associate (40) , Seasonal Sales Associate (40) , Store Manager (38) , Sales (34) , Retail Assistant (32) , Manager (27) , Shop Assistant (24) , Trainee Manager (22) , Stock Assistant (21)

What are the pros of working at Lush according to real employee reviews?

"Pay and people were good" ((in 166 reviews)); "Great Enironment and People!" ((in 127 reviews)); "Good training and employee discounts" ((in 108 reviews)); "The 1/2 price discount and the friendly staff and learning about different ingredients and how products are made." ((in 96 reviews)); "Great teams in store." ((in 95 reviews))

What are the cons of working at Lush according to real employee reviews?

"Poor management and lies about being an ethical company" ((in 200 reviews)); "Managers always watching how well you’re upholding the sales standards which can make the job feel pressured sometimes." ((in 104 reviews)); "Long hours and bad to work into the night" ((in 44 reviews)); "One particular supervisor always had something to criticise, you could never do anything right, definitely not someone you could go to for help." ((in 41 reviews)); "I don’t get how you want us to make big transactions but pay us low salaries" ((in 38 reviews))

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Lush

Lush reviews

3.7

58% would recommend to a friend

(2,213 total reviews)

Mark Constantine

52% approve of CEO

36% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.9

Culture & values

3.5

Work/Life balance

3.5

Compensation and benefits

3.1

Senior management

3.0

Career opportunities

Lush has an employee rating of 3.7 out of 5 stars, based on 2,213 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Jul 1, 2025

A real shame

Retail store manager

Recommend

CEO approval

Business Outlook

Pros

Generally nice people/environment. It was nice to work for a company that tries to be ethical.

Cons

Middle management ruin it. Big bosses were always lovely and helpful, but regional support is a very toxic department. There seems to be no structure or process, rules change constantly without explaination. Bullying and toxic behaviour is rampant in recent years. its a shame that the cultural values and vision that the founders have, is squashed as soon as it gets to middle management. especially in WA.

1.0

Jun 30, 2025

Awful company

Supervisor

Recommend

CEO approval

Business Outlook

Pros

Discount Talking to customers Freebies

Cons

Awful management Bullying Favouritism Forcefulness

5.0

Jun 29, 2025

Good place to work

Trainee manager

Recommend

CEO approval

Business Outlook

Pros

Strong values Discount Ethical Fun environment

Cons

Retail hours No flexibility regarding hours

Viewing 184 - 186 of 2,213 Reviews

Jobs at Lush

Casual Sales Ambassador - Bucktown

Casual Sales Ambassador - La Cantera

Casual Sales Ambassador - Newbury Street

Summer Seasonal Ambassador - Lenox Square

Casual Sales Ambassador - Memorial City Mall

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