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      Luno

      Part of Digital Currency Group

      Engaged Employer

      Luno reviews

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      4.4

      95% would recommend to a friend

      (567 total reviews)

      James Lanigan

      97% approve of CEO

      77% positive business outlook

      Ratings by category

      4.6

      Culture & values

      4.5

      Diversity & inclusion

      4.4

      Work/Life balance

      4.1

      Career opportunities

      4.0

      Senior management

      4.0

      Compensation and benefits

      Luno has an employee rating of 4.4 out of 5 stars, based on 567 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Luno employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      567 reviews
      1.0
      Nov 16, 2023

      Dissappointing

      Associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great culture. Work remotely. Good development opportunities. I would say good life/work balance but that has changed (see cons for more info).

      Cons

      Due to a recent backlog and having less support staff than we had last year (due to retrenchments) I feel that our workforce team has started to micro manage us and put so much pressure on staff to achieve CPH while still expecting staff to ensure prompt investigations before responding to customers. We are servicing more customers than we did last year but with fewer staff. Shifts are being changed without ample notice. This is not a great experience for staff as we are going into festive seasons and plans were already made according to the current shifts that we're on.

      avatar
      Luno Response
      2y
      Thank you for taking the time to share your thoughts in your recent review. We appreciate your feedback and take all concerns seriously. We understand that everyone's perspective is unique, and we're committed to creating a positive and supportive workplace for all our employees. Your insights can help us identify areas for improvement and make the necessary adjustments. Thank you for being a part of our team, and we hope to address your concerns and make your experience at Luno a more positive one moving forward.
      2.0
      May 17, 2023

      it was okay

      Sr director, marketing operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      There weren't any pros, it was a very poorly run marketing team & company

      Cons

      Marketing & country leadership was very poor. They didn't understand the markets and didn't listen to their people

      Viewing 10 - 12 of 567 Reviews
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      ReviewsLuno reviews

      Glassdoor has 583 Luno reviews submitted anonymously by Luno employees. Read employee reviews and ratings on Glassdoor to decide if Luno is right for you.