A few things could go here but the biggest stand out is that Luno has a serious diversity problem. Beyond all the talk of making changes etc - the exec team is mainly white and male -( and some not regarded as not great or even good at their function). Ditto for the next layer down. I just don't feel you will progress here if you are different in any way - be it gender or race or sexuality. A few reviews have mentioned various incidents around sexual harassment and racism and I have witnessed this and others first hand. I've heard comments around women going on maternity etc. It's in the cloth and tolerated just now and it's said in the 'unsaid' - these peeps won't get to make the senior teams....
It's in what people say informally and the way we manage the business - our company event fell on a religious observance day, a question on why we are entering markets that are fundamentally homophobic was avoided and down voted by other people, we have made no moves towards examining what's going on and why there is such little diversity at senior levels. We don't observe events promoting diversity such as Pride or Black History Month, we don't celebrate successful women in the company...We.Do.Nothing. We don't even want to talk about it. It's like it's brushed aside and dismissed at every corner. It's not a place to look up and see a diverse range of mentors or role models in the business - there are some fantastic players - women and people of colour etc but I genuinely don't feel they will break through the cliques. It makes me incredible sad.
That is not to say that if you join Luno you won't be welcomed with open arms - you will - just don't expect to go far or progress in your career if you dont fit the mould.