Luno reviews

4.4

95% would recommend to a friend

(567 total reviews)

James Lanigan

97% approve of CEO

77% positive business outlook

Luno has an employee rating of 4.4 out of 5 stars, based on 567 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Luno employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.7 stars).

Reviews by job title

567 reviews
4.0
Aug 2, 2025

Good place to work, unless you are in the Customer Success Department.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent salary Really fantastic people working there (they definitely got something right with their HR and hiring practices).

Cons

The customer success department is not treated like the other departments and are looked down on.

avatar
Luno Response
9mo
Hi there 👋, Thanks for sharing your thoughts. We’re so glad you’ve enjoyed working with such a fantastic team, we agree, our people are our biggest strength! We’re sorry to hear you’ve felt Customer Success isn’t valued as much as other teams. This is something we take seriously, and we’re working to ensure every department feels equally respected and supported. We appreciate your honesty and your suggestion to rethink our strategy, feedback like this helps us grow.
4.0
Jul 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Great culture and lovely people.

Cons

The crypto industry is extremely volatile.

avatar
Luno Response
10mo
Thank you for taking the time to leave a review. We're delighted to hear that you’ve had a positive experience with our culture and the people you work with – fostering a supportive and collaborative environment is something we take great pride in. We appreciate your note around the challenges that can come with operating in a fast-evolving space, and we remain focused on providing clarity, direction, and support as we grow.
4.0
Jul 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Since my time here there was 2 restructures in my department. Leadership is very open , although I had a team leader - I can easily approach the group or operations lead with ideas or blockers.

Cons

Workforce team members are sometimes abrupt, no pension , position is very volatile

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Luno Response
10mo
Thank you for sharing your feedback. We're pleased to hear that you've experienced open and approachable leadership and that you’ve felt empowered to raise ideas and concerns directly with senior team members. This is exactly the kind of collaborative culture we strive to foster. We also acknowledge your concerns regarding role stability, communication style, and benefits. Your points are valid and will be shared with the relevant teams for consideration. Creating a more stable and supportive environment remains a key priority, and your insights help us identify where we can do better. Thank you again for your constructive input.
Viewing 31 - 33 of 567 Reviews

Glassdoor has 583 Luno reviews submitted anonymously by Luno employees. Read employee reviews and ratings on Glassdoor to decide if Luno is right for you.