Good place to work, unless you are in the Customer Success Department. - Anonymous employee Luno Employee Review

4.0
Aug 2, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent salary Really fantastic people working there (they definitely got something right with their HR and hiring practices).

Cons

The customer success department is not treated like the other departments and are looked down on.

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Luno Response
9mo
Hi there 👋, Thanks for sharing your thoughts. We’re so glad you’ve enjoyed working with such a fantastic team, we agree, our people are our biggest strength! We’re sorry to hear you’ve felt Customer Success isn’t valued as much as other teams. This is something we take seriously, and we’re working to ensure every department feels equally respected and supported. We appreciate your honesty and your suggestion to rethink our strategy, feedback like this helps us grow.

Explore other reviews about Luno

5.0
Apr 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Great culture to not work overtime.

Cons

Nothing is bad about this company

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Luno Response
2y
We greatly appreciate you taking the time to share such a positive review of your experience with Luno! Culture is central to everything we do and we're very pleased to hear that you are enjoying it!
5.0
Oct 9, 2023
Recommend
CEO approval
Business Outlook

Pros

Great Culture miss everyone in ZA and the US.

Cons

None would work for them again in a heartbeat.

2
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Luno Response
2y
Thank you so much for your kind words! We miss everyone to, and your presence was an important part of our wonderful culture. The positive relationships and connections we've built here mean a lot to us, and it's always great to know that you look back fondly on your time with us.
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