Amazing culture but no job security - Customer Success Luno Employee Review

4.0
Jul 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Since my time here there was 2 restructures in my department. Leadership is very open , although I had a team leader - I can easily approach the group or operations lead with ideas or blockers.

Cons

Workforce team members are sometimes abrupt, no pension , position is very volatile

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Luno Response
10mo
Thank you for sharing your feedback. We're pleased to hear that you've experienced open and approachable leadership and that you’ve felt empowered to raise ideas and concerns directly with senior team members. This is exactly the kind of collaborative culture we strive to foster. We also acknowledge your concerns regarding role stability, communication style, and benefits. Your points are valid and will be shared with the relevant teams for consideration. Creating a more stable and supportive environment remains a key priority, and your insights help us identify where we can do better. Thank you again for your constructive input.

Explore other reviews about Luno

5.0
Apr 8, 2024
Recommend
CEO approval
Business Outlook

Pros

Great culture to not work overtime.

Cons

Nothing is bad about this company

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Luno Response
2y
We greatly appreciate you taking the time to share such a positive review of your experience with Luno! Culture is central to everything we do and we're very pleased to hear that you are enjoying it!
5.0
Oct 9, 2023
Recommend
CEO approval
Business Outlook

Pros

Great Culture miss everyone in ZA and the US.

Cons

None would work for them again in a heartbeat.

2
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Luno Response
2y
Thank you so much for your kind words! We miss everyone to, and your presence was an important part of our wonderful culture. The positive relationships and connections we've built here mean a lot to us, and it's always great to know that you look back fondly on your time with us.
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