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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      57% would recommend to a friend

      (7,783 total reviews)
      avatar

      Kate Johnson

      70% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,783 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      8K reviews
      1.0
      May 8, 2025

      Mostly legacy systems

      Systems engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent Work-Life Balance: Flexible hours and respect for personal time. Decent Pay for Entry-Level Roles: Competitive starting salaries for fresh graduates. Generous Leave Policy: Ample vacation days and supportive time-off approvals.

      Cons

      1. Stalled Career Growth: Promotions are rare or nonexistent, even for consistent performers. Unclear Advancement Criteria: Ambiguous benchmarks make it hard to gauge progress. High performers often leave due to lack of upward mobility. 2. Toxic Politics Over Merit: Favoritism and office politics frequently overshadow actual performance, making decisions seem arbitrary. This erodes trust in leadership and undermines morale. Recognition at this company feels superficial. Praise is often given without tangible rewards, such as promotions or raises. High performers are left feeling undervalued and 'average,' despite consistently exceeding targets. 3. Empty Gestures, No Action: Leadership is quick with empty praise ('You're doing great!') but fails to provide meaningful support or follow through. This lack of action fosters cynicism, particularly among top performers."

      avatar
      Lumen Response
      1y
      Thank you for sharing your story with us. Great to hear that you enjoyed the work benefits. We wish you all the best with the next step in your career.
      5.0
      May 7, 2025

      Best experience in Lumen

      Netwoking engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      I can confidently say that Lumen Technology is one of the best workplaces I've had the pleasure of being a part of. The work-life balance is exceptional, allowing employees to recharge and maintain their personal well-being. The compensation package is highly competitive, with salaries that reflect current market rates. What truly sets Lumen Technology apart, however, is the recognition and encouragement provided by managers. They actively support employees in upgrading their skill sets, fostering a culture of continuous growth and development. I'd like to extend special gratitude to my lead, and manager who shared their expertise and provided invaluable support in all aspects of my work and encourage me to upgrade my skills by sharing their knowledge. My super manager, and director consistently recognized my hard work and motivated me to push beyond my limits. Their leadership and guidance played a significant role in my professional growth, and I'm grateful for the opportunity to have worked with such an exceptional team. Regards, Paul Jerry

      Cons

      No Cons to say and it is going good.

      avatar
      Lumen Response
      1y
      Thank you for leaving a thoughtful review about your time at Lumen. Through collaboration with people like you, we're able to succeed together. Teamwork is part of what makes Lumen a great place to work. We play to win, and we're happy to have you on board the team!
      3.0
      May 7, 2025

      Level 3 managed

      Lead engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work is good when available

      Cons

      Lumen is essentially a Level 3 company that took it over after CenturyLink acquired it. Upper Management most of the time does not even know the business of the department they are managing. It was a diverse company with divers leadership when it was CenturyLink owned and managed. Diversity is almost non existent now. You can not even get a job in another department if you are a current employee and do not pass the robot interview. This includes if you have proven experience for the company. This happened to a former colleague that worked for Lumen.

      avatar
      Lumen Response
      1y
      Thank you for sharing your thoughts. We're glad to learn that you took advantage of the work benefits. We wish you all the best as you continue with your career!
      Viewing 286 - 288 of 7,783 Reviews
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      ReviewsLumen reviews

      Glassdoor has 8,433 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.