Lumen reviews

3.4

57% would recommend to a friend

(7,782 total reviews)
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Kate Johnson

70% approve of CEO

49% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,782 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
3.0
May 5, 2025

Good company

Recommend
CEO approval
Business Outlook

Pros

Can get very busy at times

Cons

Under staffed and training is below par

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Lumen Response
1y
Thank you for your insight into working at Lumen. We're determined to get better every day, so we value your feedback about training. This will help us more clearly take any necessary action. We believe in helping everyone to reach their full potential. We wish you all the best with the next step in your career!
3.0
May 5, 2025
Recommend
CEO approval
Business Outlook

Pros

flexible options available within company

Cons

unrealistic expectations to attain maximum commissions

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Lumen Response
1y
Thank you for taking the time to write a review. We appreciate your feedback to help us improve. We hope you felt comfortable reaching out to your manager to discuss your concerns. We're glad you're enjoying the flexible options that are available to you. Thank you for being part of the Lumen team!
4.0
May 5, 2025
Recommend
CEO approval
Business Outlook

Pros

With my current team, I have a very good WL Balance. They do follow the Hybrid model which does let me have good time with my family

Cons

Legacy Tech and constant changes

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Lumen Response
1y
Thank you for being open with us. We're glad you're enjoying the work-life balance. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions.
Viewing 289 - 291 of 7,782 Reviews

Glassdoor has 8,432 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.