Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 678 reviews)); "Good Work Life Balance and WFH" ((in 609 reviews)); "The pay is good and the product line is broad" ((in 465 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 437 reviews)); "Good culture and down to earth coworkers" ((in 179 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 388 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 158 reviews)); "Lots of layoffs and re" ((in 150 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 136 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 135 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

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Lumen

Lumen reviews

3.4

57% would recommend to a friend

(7,782 total reviews)

Kate Johnson

70% approve of CEO

49% positive business outlook

Ratings by category

3.9

Work/Life balance

3.7

Diversity & inclusion

3.4

Culture & values

3.3

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,782 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

May 14, 2025

Good Company

Senior quantitative analyst

Recommend

CEO approval

Business Outlook

Pros

Looking to increase growth through different partnership

Cons

Direction of the company constantly changing

Lumen Response

Thank you for leaving a thoughtful review about your time at Lumen. Through collaboration with people like you, we're able to succeed together. Thank you again for your feedback!

2.0

May 13, 2025

Na

Customer account specialist

Recommend

CEO approval

Business Outlook

Pros

Pay is good and you can earn good money

Cons

If you are looking to have peaceful and fun environment this is not the right place, you can only earn no fun activities

Lumen Response

Thank you for taking the time to write a review. We're happy to know that you value the compensation. Thank you for being a part of the Lumen team!

4.0

May 12, 2025

This major network infrastructure player is working hard to transform into a technology company.

Account director ii

Recommend

CEO approval

Business Outlook

Pros

High-performing network assets. Measurable improvements in implementation timelines and service assurance stats.

Cons

The loss of international network footprint after the sale of LatAm and European divisions impairs the company’s competitiveness on a global scale.

Lumen Response

Thank you for leaving a thoughtful review about your time at Lumen. Through collaboration with people like you, we're able to succeed together. We wish you all the best as you continue with your career.

Viewing 280 - 282 of 7,782 Reviews

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This major network infrastructure player is working hard to transform into a technology company.

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