Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 683 reviews)); "Good Work Life Balance and WFH" ((in 632 reviews)); "The pay is good and the product line is broad" ((in 463 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 428 reviews)); "Good culture and down to earth coworkers" ((in 179 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 388 reviews)); "Lots of layoffs and re" ((in 160 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 150 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 136 reviews)); "low salary and non timely promotions" ((in 130 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

Lumen reviews

3.4

57% would recommend to a friend

(7,785 total reviews)

Kate Johnson

70% approve of CEO

49% positive business outlook

Ratings by demographic groups

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Lumen has an employee rating of 3.4 out of 5 stars, based on 7,785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews

1.0

Aug 30, 2016

Lost Company

Principal architect

Recommend

CEO approval

Business Outlook

Pros

Pros have been dwindling over the past decade to stay with this company as it flounders to keep up with broadband and business solutions that are too expensive to implement correctly. The biggest pro is the new HQ building that you'll never want to leave in Monroe, LA...because you don't want to live in Monroe, LA.

Cons

6 weeks of PTO has been reduced to FTO that no longer allows vacations longer than 10 days without director approval. Health benefits have been steadily increasing in expense to the employee. Wages are stagnant unless you are inside the inner circle down at HQ.

2.0

Aug 17, 2016

Management mishandles company

Broadband technician

Recommend

CEO approval

Business Outlook

Pros

Good pay structure, lots of OT if you're looking to make extra money, not a lot of down time.

Cons

Management just plain and simple makes your life and the customer's lives a mess. Completely mismanaged and has been acknowledged as a very top heavy company.

1.0

Aug 14, 2016

Unorganized & toxic work environment

Anonymous

Recommend

CEO approval

Business Outlook

Pros

Somewhat competitive pay Some managers & leads are very well-qualified and do a great job; however, executive leadership and corporate policy limits their overall ability to make positive, influential changes as needed.

Cons

Showing little to no growth quarter to quarter (wouldn't be surprised if the company is acquired by a larger, more successful telecom or cable company in the next 2-3 years) High turnover Very unstable Little opportunity for growth Disorganized Poor end-product (extremely slow internet service)

Viewing 232 - 234 of 7,785 Reviews

Jobs at Lumen

Telecommunications Technician

Strategic Partner Execution Manager

CUSTOMER SUCCESS CONSULTANT-INDIRECT

Field Technician II - Klamath, OR

Telecommunications Technician

Lumen

Lumen reviews

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Lost Company

Management mishandles company

Unorganized & toxic work environment

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