Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 691 reviews)); "Schedule is flexible and good for work/life balance" ((in 615 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 459 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 443 reviews)); "Flexible and can work from home." ((in 176 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 393 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 152 reviews)); "Lots of layoffs and re" ((in 149 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 133 reviews)); "Poor upper management and stressful" ((in 127 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

Lumen reviews

3.4

57% would recommend to a friend

(7,778 total reviews)

Kate Johnson

70% approve of CEO

48% positive business outlook

Ratings by category

3.9

Work/Life balance

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,778 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Aug 11, 2025

Great technical talent, but alignment and clarity need work

Senior software developer

Recommend

CEO approval

Business Outlook

Pros

- Talented and collaborative colleagues who genuinely care about doing good work. - Opportunities to work on large-scale, high-impact systems in telecom and networking. - Great management - Remote work flexibility and good work-life balance in most teams. - Room to influence technical direction if you take initiative.

Cons

- Organizational silos create friction and slow down delivery. - Communication gaps between different teams and delivery teams can leave priorities unclear. - Legacy systems and processes can be slow to change, even when problems are well known. - Tools and documentation often scattered, requiring extra effort to locate source of truth.

Lumen Response

10mo

Thank you for taking the time to write a review. Because of feedback like yours, we get better every day. We appreciate your transparency regarding your experience with cross-collaboration and departmental communication. One of Lumen's core operating principles is Clarity, where we believe in communicating in a clear, concise, and thoughtful way. We hope that you feel comfortable discussing your concerns with your manager. We're happy to hear that your overall experience has been positive! Thank you again for your review and for everything you do with us.

5.0

Aug 11, 2025

Good employer. Frustrations do exist but not bad

Customer success professional

Recommend

CEO approval

Business Outlook

Pros

work life balance is really great at lumen

Cons

The resources to accomplish your job are not amazing

Lumen Response

10mo

Thank you for writing a review. We need feedback like yours to continue to make Lumen a great place to work. Lumen is committed to ensuring that everyone has access to the resources, opportunities, and support they need to succeed. We're sorry to hear that this has not been your experience. We hope that you feel comfortable expressing your concerns with your manager. We're happy to hear that your overall experience at Lumen has been positive! Thank you again for your review and for all that you do with us.

3.0

Aug 8, 2025

Management is good

Network engineer

Recommend

CEO approval

Business Outlook

Pros

They provide full work from home

Cons

You have to work from 2pm to 11pm

Lumen Response

10mo

Thank you for taking the time to write a review. We're happy to hear that you enjoyed our agile working model for select roles. Thank you again for your review and all the hard work you do with us at Lumen!

Viewing 202 - 204 of 7,778 Reviews

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Lumen

Lumen reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great technical talent, but alignment and clarity need work

Good employer. Frustrations do exist but not bad

Management is good

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