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      Lumen

      Engaged Employer

      Lumen reviews

      Least EQUAL OPPORTUNITY Company in Valley - Implementation Technician Lumen Employee Review

      1.0
      Aug 16, 2019
      Implementation technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      You will work a lot and experience a large ISP footprint. Very manual processes. Still uses templates and allows you to learn CLI. Great opportunities if you are not minority.

      Cons

      No cohesiveness. Hr and Compensation ran company. No growth and development. Promotions never occur for peer hispanicsb blacks and asians. [include all women] Ive seen really talented ppl not get promoted. Even hispanic individuals in higher positions are paid less than non minority peers. DON'T ASK FOR PAY TRANSPARENCY OR SALARY RANGES. Unwritten policies regarding internal promotions

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      2d
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      4.0
      Jun 24, 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

      avatar
      Lumen Response
      2d
      Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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