Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 686 reviews)); "Schedule is flexible and good for work/life balance" ((in 620 reviews)); "The pay is good and the product line is broad" ((in 453 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 447 reviews)); "good culture and feels like a team" ((in 183 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 388 reviews)); "Senior leadership from CenturyTel still have the "Old Bell Company" mentality where employees and customers should be seen/pay their bills and not be heard." ((in 158 reviews)); "Annual layoffs recently." ((in 152 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 138 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 129 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

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Lumen

Lumen reviews

3.4

57% would recommend to a friend

(7,777 total reviews)

Kate Johnson

70% approve of CEO

48% positive business outlook

Ratings by category

3.9

Work/Life balance

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,777 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Sep 11, 2025

Good company not many benefits

Operations engineer

Recommend

CEO approval

Business Outlook

Pros

Good culture, old people but very ground to earth and ready to change

Cons

Not a lot of employee benefits

3.0

Sep 11, 2025

My experience

Data engineer

Recommend

CEO approval

Business Outlook

Pros

The company is really good, gives alot of benefits overall

Cons

Some people in the company are pressuring

3.0

Sep 10, 2025

Good Work Life Balance, Low Pay

Program manager

Recommend

CEO approval

Business Outlook

Pros

Flexibility in work schedule, the team morale really depends on the leader

Cons

They have been bringing in a lot of Microsoft employees in the past 2 years and it does seem like salary ranges are going up- however, if you are a current employee it's challenging to get a raise. They don't promote from within and typically leadership will hire from outside as well.

Lumen Response

9mo

Thank you for sharing your experience with us. We’re glad to hear that the flexibility in your schedule has supported a positive work-life balance. We recognize your concerns regarding compensation and advancement. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure our pay is market competitive. We appreciate your feedback and thank you for being part of the team!

Viewing 178 - 180 of 7,777 Reviews

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Good company not many benefits

My experience

Good Work Life Balance, Low Pay

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