Lumen reviews

3.4

57% would recommend to a friend

(7,777 total reviews)
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Kate Johnson

70% approve of CEO

48% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,777 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
2.0
Sep 10, 2025

Too many changes

Recommend
CEO approval
Business Outlook

Pros

There aren’t any. Middle Leadership hides behind the curtain endorsing transformation yet clings to marketing strategies of years past.

Cons

Layoffs are common. Strategy changes occur before the sale cycle can complete. It’s very disorganized and impossible to execute anything with true outputs that drive sales pipeline.

4.0
Sep 10, 2025
Recommend
CEO approval
Business Outlook

Pros

The company has great benefits and pay relatively good.

Cons

Exempt employees had no work life balance. Expectations set by others not always understanding full scope of the job or demands.

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Lumen Response
9mo
Thank you for sharing your experience with us and for your many years at Lumen. We’re glad to hear you valued the strong benefits and competitive compensation during your time here. We believe in a balanced work life, where our employees can take time for themselves and their loved ones to recharge so we’re sorry this was not your experience. We truly appreciate your feedback and wish you all the best as you continue on with your career.
4.0
Sep 9, 2025
Recommend
CEO approval
Business Outlook

Pros

I loved working at Lumen primarily because of the people and the culture. Every team I was on got to know one another on a personal level and not just at the surface level. The culture is very inclusive and has empathy at the forefront. If you've ever read Dare to Lead by Brene Brown, it's the blueprint for Lumen's culture and it shows. Most of the company works remotely which is awesome as well.

Cons

People at Lumen tend to be very busy, either because they are doing multiple people's jobs or because they are bogged down in back to back calls. Additionally, pay tends to be slightly below market and annual raises are not guaranteed. Additionally, career advancement is very vague and there aren't any formal pathways.

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Lumen Response
9mo
Thank you for sharing your experience with us. We’re glad to hear that you valued the culture and connections you built with your colleagues during your time at Lumen. We recognize your concerns about compensation—Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive. We appreciate your feedback and wish you the best of luck as you continue on with your career.
Viewing 181 - 183 of 7,777 Reviews

Glassdoor has 8,426 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.