Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 699 reviews)); "Good Work Life Balance and WFH" ((in 618 reviews)); "The pay is good and the product line is broad" ((in 453 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 450 reviews)); "Good culture and down to earth coworkers" ((in 176 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 387 reviews)); "Lots of layoffs and re" ((in 158 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 157 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 139 reviews)); "No training and no escalation processes for when a new employee needs on the job help." ((in 132 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

Lumen reviews

3.4

57% would recommend to a friend

(7,781 total reviews)

Kate Johnson

70% approve of CEO

48% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,781 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews

5.0

Feb 17, 2023

Great

Technician

Recommend

CEO approval

Business Outlook

Pros

Great place to work and grow as a company

Cons

Short staffed and needs to remove AI hiring process

1.0

Jan 28, 2023

no chance for advancement

Manager

Recommend

CEO approval

Business Outlook

Pros

good people (peers), seems like family

Cons

SR Leadership has little vision or compassion, and are self serving

Lumen Response

3y

Thank you for taking the time to leave us a review. We are excited about the new additions to our Executive Leadership team and are looking forward to addressing opportunities with a renewed focus.

4.0

Oct 26, 2022

Disorganized company with Great benefits

Customer care manager

Recommend

CEO approval

Business Outlook

Pros

Started as work from home and went hybrid but still let me work from home most of the week. Great benefits, lots of independence, great team.

Cons

Company is actually several smaller purchased companies in disguise. Lumen (formerly Centurylink) purchased several companies (Qwest, Level3, and GlobalCrossing to name a few) and instead of shifting to a new system for organization of data, they've build rudimentary "bridges" between the various systems utilized by the old companies to try and make it all work the same. Lots of issues arose from these bridges, and it's difficult to explain to an external customer that the chaos of our internal organization was occasionally the cause of their issues and delays.

Viewing 160 - 162 of 7,781 Reviews

Top companies for "Compensation and Benefits" near you

Amdocs

3.5★Compensation & Benefits

Cisco

4.0★Compensation & Benefits

Salesforce

4.3★Compensation & Benefits

SAP

3.9★Compensation & Benefits

Jobs at Lumen

Network Inventory GIS Engineer

Supplier Manager - CN

Account Manager I - Wholesale

Senior Vice President Corporate Development

Lumen

Lumen reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great

no chance for advancement

Disorganized company with Great benefits

Top companies for "Compensation and Benefits" near you

Jobs at Lumen

Lumen reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Company ratings over time

Lumen reviews FAQs

Jobs at Lumen