Lumen reviews

3.4

57% would recommend to a friend

(7,777 total reviews)
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Kate Johnson

70% approve of CEO

48% positive business outlook

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,777 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

8K reviews
1.0
Sep 24, 2025

Stay Away

Recommend
CEO approval
Business Outlook

Pros

It is a job and some people there are nice.

Cons

CEO tries to implement a 'culture' change but really just bows to the board. Would be better if she was just honest about all the layoffs vs. trying to shove her celebrity crush Brene Brown down everyone's throats. Management still leads by fear tactics with middle management afraid to speak up. Lower end sales employees prodded to sacrifice their morals just to make a sale. Nobody really seems to care though, they will just bring in people from outside with promise of greener pastures ahead...

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Lumen Response
8mo
Thank you for taking the time to write a review. We're sorry to hear about your experience. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. We appreciate your feedback and wish you all the best as you continue on with your career.
3.0
Sep 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits. Plenty of hours. Wish there was some sort of bonus program for top preformers.

Cons

Though the benefits keep going higher with every contract negotiation and the pay increase doesn’t offset it.

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Lumen Response
8mo
Thank you for taking the time to write a review. We’re glad to hear that you found value in the benefits and opportunities Lumen offers. We appreciate your feedback regarding process changes, compensation, and the importance of recognizing top performers. In support of team, trust, and transparency, Lumen is committed to equitable pay for employees, across gender and race, doing substantially similar work based on skill, effort, responsibility, and working conditions. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. We appreciate your feedback and wish you all the best as you continue on with your career.
2.0
Sep 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Decent Pay Range Remote Work Offered

Cons

Micromanagement Lots of Turnover Zero Culture Inflated Metrics, and not set up for success

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Lumen Response
8mo
Thank you for taking the time to write a review. We're disappointed to hear about your experience. Lumen's investment in our people is essential to our success. With Dare to Lead skill-building we are building a courageous culture, that celebrates rumbling with vulnerability, living into our values, braving trust, and learning to rise.  Developing these new skills supports and fosters our behaviors to help transform our culture at Lumen. We appreciate your feedback, as it can help us improve, and thank you for being part of the team.
Viewing 163 - 165 of 7,777 Reviews

Glassdoor has 8,426 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.