Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Lumen?

57% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.9 out of 5 for work life balance, 3.4 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Lumen?

Software Engineer (279) , Senior Software Engineer (154) , Account Manager (149) , Manager (102) , Network Technician (86) , Project Manager (85) , Customer Service Representative (84) , Network Engineer (84) , Account Director (70) , Sales (62) , Director (60) , Software Developer (58) , Engineer (54) , Broadband Technician (51) , Sales Engineer (49)

What are the pros of working at Lumen according to real employee reviews?

"Benefits are good and the actual fiber network is good once it is up and running." ((in 658 reviews)); "Good Work Life Balance and WFH" ((in 618 reviews)); "Regardless of other comments pay is good (historically higher than average for Denver) generally." ((in 473 reviews)); "Great people on the local level who truly care about their jobs and taking care of customers." ((in 449 reviews)); "Good culture and down to earth coworkers" ((in 179 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Management is poor and inexperienced as to how to deal with this." ((in 390 reviews)); "Poor leadership at the top preaching about how the people are the foundation and then laying them off the next week." ((in 158 reviews)); "Lots of layoffs and re" ((in 151 reviews)); "low salary and non timely promotions" ((in 136 reviews)); "As a result the majority of the good managers and directors that had the years retired." ((in 134 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

What are the top reviewed Lumen locations?

Buenos Aires , Olivos , Vicente López , Rosario , Las Toninas , Colegiales

Lumen reviews

3.4

57% would recommend to a friend

(7,777 total reviews)

Kate Johnson

70% approve of CEO

48% positive business outlook

Ratings by category

3.9

Work/Life balance

3.7

Diversity & inclusion

3.4

Culture & values

3.4

Compensation and benefits

3.1

Career opportunities

3.0

Senior management

Lumen has an employee rating of 3.4 out of 5 stars, based on 7,777 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Sep 20, 2025

Wonderful Culture, Hybrid

Manager

Recommend

CEO approval

Business Outlook

Pros

Hybrid, caring culture, transformation, growth mindset, clarity and transparency

Cons

undergoing change, be prepare to be adaptable

Lumen Response

9mo

Thank you for sharing your feedback with us. We’re glad to hear you’ve found value in the culture and flexibility at Lumen. We appreciate your feedback on the transformation taking place and the adaptability it requires. Having an open mind and a commitment to learning, while seeing challenges, failures, and change as opportunities for growth, is an important part of that journey. Thank you for your feedback and for being part of the team!

3.0

Sep 19, 2025

All-in on AI

Senior manager, marketing

Recommend

CEO approval

Business Outlook

Pros

Leadership is committed to a singular focus

Cons

Being remade into Microsoft Junior, minimal opportunity for existing employees

Lumen Response

9mo

Thank you for sharing your experience with us. We’re glad to hear your perspective on leadership’s focus and direction. At Lumen, we ensure that everyone has access to the resources, opportunities, and support they need to succeed. We have each other's back by showing respect and considering the different ways our peers may experience the world so we’re sorry to hear this wasn’t your experience. We appreciate your feedback and thank you for being part of the team.

4.0

Sep 19, 2025

Company Culture

Hr

Recommend

CEO approval

Business Outlook

Pros

Work life balance Good work Environment

Cons

No cons as of now

Lumen Response

9mo

Thank you for taking the time to write a review. We’re glad to hear your experience at Lumen has been positive. We believe in a balanced work life, where our employees can take time for themselves and their loved ones to recharge. We appreciate your feedback and thank you for being part of the team!

Viewing 166 - 168 of 7,777 Reviews

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