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      Lumen

      Engaged Employer

      Lumen reviews

      Bad Culture - Sales Development Representative (SDR) Lumen Employee Review

      2.0
      Sep 23, 2025
      Sales development representative (sdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent Pay Range Remote Work Offered

      Cons

      Micromanagement Lots of Turnover Zero Culture Inflated Metrics, and not set up for success

      avatar
      Lumen Response
      8mo
      Thank you for taking the time to write a review. We're disappointed to hear about your experience. Lumen's investment in our people is essential to our success. With Dare to Lead skill-building we are building a courageous culture, that celebrates rumbling with vulnerability, living into our values, braving trust, and learning to rise.  Developing these new skills supports and fosters our behaviors to help transform our culture at Lumen. We appreciate your feedback, as it can help us improve, and thank you for being part of the team.

      Explore other reviews about Lumen

      5.0
      Jun 19, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Remote work is great and awesome

      Cons

      None to be honest with yoy

      2.0
      May 13, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

      Cons

      No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

      avatar
      Lumen Response
      1mo
      Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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