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      Lumen

      Engaged Employer

      Lumen reviews

      3.4

      57% would recommend to a friend

      (7,775 total reviews)
      avatar

      Kate Johnson

      70% approve of CEO

      48% positive business outlook

      Ratings by category

      3.9

      Work/Life balance

      3.7

      Diversity & inclusion

      3.4

      Culture & values

      3.4

      Compensation and benefits

      3.1

      Career opportunities

      3.0

      Senior management

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,775 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      1.0
      Oct 2, 2025

      Time wasted and voids of leadership

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very few pros to working for this company... flexibility with remote work was great, but contributed to a lack of human connection. A lot of the people who work at Lumen are absolutely awesome, but as the company started letting many of these people leave over the past 1-2 years, something didn't feel right.

      Cons

      The culture isn't great, there's a lack of leadership, and the benefits have been a disappointment. It seems as if everyone is obsessed about making a number and subsequently answering to wall street. My boss intentionally got rid of me days before a multi-year anniversary so that I would be denied employer matched contributions to my retirement as well as the vast majority of an annual bonus. This boss never even bothered to meet me in person for over 8 months... Cameras are off on pretty much every call anyways, so if you want to feel like you're part of something, avoid Lumen at all costs.

      avatar
      Lumen Response
      8mo
      Thank you for taking the time to write a review. We're sorry to hear about your experience. Lumen's investment in our people is essential to our success. With Dare to Lead skill-building we are building a courageous culture, that celebrates rumbling with vulnerability, living into our values, braving trust, and learning to rise. Developing these new skills supports and fosters our behaviors to help transform our culture at Lumen. Our Dare to Lead program is available to associates from leadership to individual contributor. We appreciate your feedback and wish you all the best as you continue on with your career.
      3.0
      Sep 26, 2025

      Messed Up

      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good Products for the clients

      Cons

      Commission system is no good

      avatar
      Lumen Response
      8mo
      Thank you for sharing your experience with us. We’re glad to hear that you benefited from the products Lumen offers and we value your input on the commission system. We appreciate your feedback and wish you the best of luck with the next step in your career.
      3.0
      Sep 26, 2025

      It's not bad...

      Solutions engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent benefits and some plans have a HRA that the company contributes to and it rolls over from year to year if you keep the same plan

      Cons

      They replace seasoned and experienced employees with college connect applicants for less than 50% of what the job should pay.

      avatar
      Lumen Response
      8mo
      Thank you for taking the time to write a review. We're glad to hear you found value in the benefits Lumen offers. We recognize the importance of retaining experienced employees and appreciate your perspective on workforce transitions. Thank you again for your feedback, as it helps us improve, and best of luck to you in your career.
      Viewing 157 - 159 of 7,775 Reviews
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      ReviewsLumen reviews

      Glassdoor has 8,424 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.